Helpdesk Administrator

Osborn Executive Recruitment Ltd; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flex working available

Job summary

Osborn Executive Recruitment Ltd is seeking a Facilities Management Helpdesk Administrator in the West End. The role is the first point of contact for tenants, contractors and clients, managing work orders and coordinating engineers to meet service targets.

Key duties include processing requests via phone/email, liaising with site teams, maintaining contractor data, raising purchase orders, and keeping site files up to date. Flexibility and strong communication are essential for success.

Qualifications

• Good level of education including Maths and English.
• Proficient in the use of Microsoft Office.
• Good communication skills verbally and written.

Responsibilities

• Respond to tenants, contractors and clients as the first point of contact.
• Coordinate work orders and engineers to ensure service levels are met.
• Maintain property portfolios data sheets and contractor details.
• Raise purchase orders and manage documentation updates.
• Ensure Helpdesk system is maintained and up to date.
• Provide assistance to Facility Manager and asset team.

Skills

Communication

Administrative

Organizational

Microsoft Office

Education

Maths and English

Tools

Microsoft Office

Job description

Facilities Management - Helpdesk Administrator

West End

£25k - £30k

Flex working available

The role:As a Helpdesk Administrator, you will be the first point of contact for our tenants, contractors and clients. You will manage work orders, coordinate engineers, and ensure that service levels are met efficiently and professionally.

Duties:

• Dealing with property related request issues that come into the Helpdesk via phone and email in a professional and timely manner.
• Liaise easily with site teams and contractors ensuring accurate processing of quotations.
• Maintain property portfolios data sheets such as ensuring contractors' details are up to date including contact, access and keyholder details too.
• Raise purchase orders.
• Ensure site-specific files and documentation is valid and up to date.
• Ensuring the Helpdesk system is managed and maintained in a timely fashion.
• Provide any other assistance
• to the Facility Manager and the asset team.

Requirements:

• Good level of education including Math's and English.
• Proficient in the use of Microsoft Office.
• Good communication skills verbally and written.
• Ability to build relationships with tenants, venders and clients.
• Strong organizational skills.

Why should you work for this company?

• Working for an established firm of surveyors
• Long standing clients and happy tenants
• A lovely friendly place to work

Interview process:

• 1st stage on Teams/Zoom
• 2nd stage held face to face in the office