Helpdesk Administrator

YWCA of Greater Harrisburg; St Albans; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Facilities Helpdesk Administrator to join their dynamic team in St Albans. This full-time, office-based role offers an exciting opportunity to manage and progress planned preventive maintenance jobs, ensuring top-notch service delivery. The ideal candidate will possess strong administrative skills and a knack for organization, making a significant impact on the efficiency of operations. With a supportive work environment and a commitment to excellence, this position is perfect for those looking to grow in the facilities management sector.

Qualifications

• Experience in general administration and facilities management.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Perform general administration duties and manage PPM jobs.
• Monitor and progress PPM jobs and maintain KPIs.

Skills

Administrative Skills

Planning and Organization

Communication Skills

Education

High School Diploma

Relevant Certifications

Tools

Microsoft Office Suite

PPM Software

Job description

Facilities Helpdesk Administrator - St Albans - £28k-£30k - Permanent, Office Based

My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced PPM Administrator to join their team based at their Head Office.

This is a full-time, office-based position, Monday to Friday, 8:30 am - 5:30 pm.

Duties

1. Perform general administration duties.
2. Plan, release, and allocate PPM jobs.
3. Monitor and progress PPM jobs.
4. Check content of engineer worksheets.
5. Cross-reference engineer worksheets for job numbers, signatures, and dates.
6. Rename worksheets following standard naming conventions.
7. Maintain PPM KPIs at 100%.
8. Manage zero-cost jobs.
9. Raise Purchase Orders.
10. Arrange, monitor, and progress subcontractor PPMs.
11. Follow up with engineers and subcontractors for completion paperwork and file accordingly.
12. Issue the All Released PPM spreadsheet to the client within four days of period end.
13. Raise remedial jobs when necessary.
14. Undertake reactive help desk training to ensure competence for cover duties.
15. Follow protocols at all times.
16. Cover all contracts as needed during staff absences.