Helpdesk Administrator

TN United Kingdom; St Albans; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator to join their supportive team in St Albans. This role involves managing customer service responsibilities, building strong client relationships, and ensuring smooth operations with engineers. The ideal candidate will have experience with Concept Evolution software and thrive in a fast-paced environment. Enjoy a competitive salary, generous annual leave, and the opportunity to work in a close-knit team. If you're organized, proactive, and ready to make a difference, this is the perfect role for you.

Benefits

20 days annual leave plus bank holidays

Free parking

Qualifications

• Experience in a busy administration/customer service role.
• Proactive and flexible approach to work.

Responsibilities

• Answer phone calls and emails on the helpdesk and assist customers.
• Build close working relationships with field colleagues and managers.
• Organize specialist visits and approve invoices from specialists.

Skills

Concept Evolution software

Customer service

Organizational skills

Communication skills

Education

GCSEs A-C including English and Maths

Job description

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We are recruiting for an Administrator to join a friendly, fast paced, and well-established company based on the outskirts of St Albans.

You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works. You will be using Concept Evolution software so experience of this software is essential.

If you have experience of Concept Evolution software and you’re looking for a role in a busy and supportive environment, this is a great position for you to explore!

Due to the location, you need to be a driver

What’s in it for you:

Salary: up to £25k-30k

Hours: 8am–4:30pm or 8.30am-5pm

A close-knit and supportive team

20 days annual leave plus bank holidays

Free parking

Key responsibilities:

Answer phone calls and emails on the helpdesk and provide assistance to customers

Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits

Issue all required works for site engineers

Ensure engineers have logged works and chase for updates

Check and approve engineer timesheets each week

Organise specialist visits when required

Analyse and approve invoices from specialists and sub-contractors

Deal with any pricing or queries on invoices

Update all contract files and add buildings on the system

Ensure Contract Managers are advised of contract’s due to expire and source renewal costs from Specialists

Issue invoices to clients on monthly/quarterly basis

What the employer is looking for:

Concept Evolution software experience

Experience within a similar busy administration/customer service role

Organised and able to work to deadlines

Proactive and flexible approach to work

A-C grade GCSEs including English and Maths - preferred

Ability to take on extra work and responsibilities when covering staff absences/holiday cover

Due to the location, a driving license and own car is essential