Sales and helpdesk administrator

TW Perry; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Sales and Helpdesk Admin to join their team. This office-based role involves managing sales orders, updating customers on progress, and processing service invoices. The ideal candidate will have strong communication skills and experience in sales order management. This position starts as a contract with the potential for a permanent role, offering a great opportunity to contribute to a dynamic team and enhance customer satisfaction. If you have a passion for sales and customer service, this could be the perfect role for you.

Qualifications

• Experience in managing sales orders and customer inquiries.
• Ability to maintain service contracts and process invoices.

Responsibilities

• Manage sales orders and communicate expectations to customers.
• Support the Helpdesk Team by logging customer calls.

Skills

Sales Order Management

Customer Communication

Invoicing

Service Contract Management

Helpdesk Support

Tools

Protean System

Service Management Software

Job description

The sales recruitment network is looking for a sales and helpdesk admin. The role is starting as a contract; if all goes well, this can be made into a permanent role. This is an office-based position.

Responsibilities:

1. Manage sales orders from receipt of customer purchase orders to raising SOP on the Protean System and communicate expectations to all parties.
2. Update customers on the progress to invoicing and dispatch of goods.
3. Produce Service Contract Matrix and publish it to the management team.
4. Provide initial telephone contact for all customer enquiries.
5. Maintain service and maintenance contracts, ensuring invoices are issued according to renewal dates, and liaise with account management to facilitate renewals.
6. Process monthly and quarterly maintenance invoices for large S&M contracts.
7. Process all customer consumable orders, liaising with Order Management to ensure appropriate stock levels and communicating lead times to customers.
8. Prepare and process service invoices in accordance with customer requirements and company guidelines.
9. Support the Helpdesk Team by handling customer and engineer calls and logging them according to SLA requirements on the Protean Service Management system.

If you have similar experience, feel free to get in touch.