Helpdesk Administrator

GH Engage Limited; St Albans; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a Facilities Helpdesk Administrator to join their dynamic team in St Albans. This full-time, office-based role offers an exciting opportunity to engage with a variety of tasks, from planning and allocating PPM jobs to managing subcontractor interactions. You will play a crucial role in ensuring the smooth operation of facilities management processes while maintaining high standards of service. If you thrive in a fast-paced environment and have a knack for organization and communication, this position is perfect for you.

Qualifications

• Experience in administrative roles, particularly in facilities management.
• Ability to manage PPM jobs and maintain KPIs.

Responsibilities

• Perform general administration duties and manage PPM jobs.
• Monitor and progress PPM jobs, ensuring timely completion.

Skills

Administrative Skills

PPM Management

Communication Skills

Organizational Skills

Education

High School Diploma

Relevant Certifications

Tools

Microsoft Office

Facilities Management Software

Job description

Facilities Helpdesk Administrator - St Albans - 28k-30k - Permanent Opportunity. Office Based

My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced PPM Administrator to join their team based at their Head Office.

This is a full-time, office-based position - Monday to Friday, 8:30-17:30.

Duties

1. Perform general administration duties.
2. Plan, release, and allocate PPM jobs.
3. Monitor and progress PPM jobs.
4. Check the content of engineer worksheets.
5. Cross-reference engineer worksheets for job numbers, signatures, and dates.
6. Rename worksheets following a standard format and naming convention.
7. Maintain PPM KPIs at 100%.
8. Manage zero-cost jobs.
9. Raise purchase orders.
10. Arrange, monitor, and progress subcontractor PPMs.
11. Chase engineers and subcontractors for completion paperwork and file as directed.
12. Issue the All Released PPM spreadsheet to the client within four days of the period end.
13. Raise remedial jobs when required.
14. Undertake reactive help desk training to become competent to cover when necessary.
15. Follow protocol at all times.
16. Cover all contracts as required during staff absences.