Helpdesk Administrator

Biological Consulting Europe Ltd; London; On-site; GBP 32,000; Full time

Job summary

An exciting opportunity awaits for a skilled Helpdesk Administrator at a leading Facilities company in Farringdon. This permanent role offers a chance to contribute to a first-class service environment, where your expertise in Help Desk operations and Facilities Management will be highly valued. As part of a dedicated team, you will handle day-to-day administration tasks, manage communication effectively, and support the Office & Contract Managers in achieving departmental objectives. If you are ready to take on a new challenge and make a significant impact, this role could be perfect for you.

Qualifications

• Proven track record in Helpdesk Administration and Facilities Management.
• Ability to manage calls and documentation efficiently.

Responsibilities

• Provide helpdesk support and manage day-to-day administration tasks.
• Process purchase orders, invoices, and maintain the Helpdesk Inbox.

Skills

Help Desk Experience

Facilities Management (FM)

General Administration

CAFM knowledge

Job description

Helpdesk Administrator - Farringdon, London - £32,000 per annum

Are you an experienced Helpdesk Operator looking for a new challenge? If so, please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company on a unique site based in Farringdon. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first-class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk support, day-to-day administration tasks, working closely with the Helpdesk Manager, chasing documentation and invoices, and answering calls and emails.

Hours/details:

1. Monday to Friday
2. 9:00am to 5:00pm
3. Permanent position
4. £32,000 per annum (dependent on experience)

Important: Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

1. Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
2. Check and maintain FM Helpdesk Inbox.
3. Schedule reactive and help desk call outs.
4. Open and close jobs.
5. Review jobs received during the working day and allocate accordingly to Engineers.
6. Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, and inputting data.
7. Support the Office & Contract Managers in the administration & delivery of departmental objectives.
8. Attend to queries should they arise.
9. Provide general administration support.
10. Chase and liaise daily.
11. Raise corrective maintenance tasks following on from PPM completed tasks.
12. Organise day-to-day work to ensure that all key tasks are fulfilled.

Requirements:

1. Help Desk Experience
2. Experience in FM
3. General Administration
4. CAFM knowledge