Helpdesk Administrator

EQUANS; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

EQUANS seeks a Helpdesk Administrator for its Facilities Management team in London. This permanent role requires effective customer service, administrative support, and familiarity with Facilities Management. Candidates should be organized, proactive, and possess strong IT skills. An excellent benefits package is included.

Benefits

Company share scheme

Two paid volunteering days per year

Cycle to work scheme

Season ticket loan

Employee assistance programme

Qualifications

• Experience in Hard and Soft Facilities Management.
• Familiarity with Maximo CAFM system desirable.
• First-class customer service skills.

Responsibilities

• Receive calls and log them onto the FM Support System.
• Support the planned maintenance program by scheduling jobs.
• Provide administrative support and assist with reports.

Skills

Customer service skills

Communication skills

IT skills

Organizational skills

Teamwork skills

Tools

Maximo CAFM system

Word

Excel

Outlook

Job description

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Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team based at the Prendergast Ladywell school in Lewisham. This is a permanent role working 40 hours per week, Monday to Friday, 8 hours per day from 08:00 to 17:00 / 09:00 to 18:00, with alternating weekly shift times.

The role:

• Based at Prendergast Ladywell School in Catford, SE4.
• Receive calls, log onto the FM Support System (Maximo), pass jobs to operational staff, and report back to the customer.
• Support the planned maintenance programme by scheduling jobs to PDAs and updating systems.
• Advise sub-contractors regarding invoicing requirements, check validity of advice notes and invoices, and handle invoice queries efficiently.
• Assist with correspondence, reports, tenders, presentations, etc.
• Organise meetings for the Facilities Management team and take minutes.
• Provide administrative support to the team, dealing with operational procedures and inquiries.

The person:

• First-class customer service skills, ideally with experience in a similar role.
• Experience in Hard and Soft Facilities Management and familiarity with Maximo CAFM system is desirable.
• Excellent written and verbal communication skills.
• Strong IT skills including Word, Excel, and Outlook.
• Ability to interact confidently with people at all levels.
• Teamwork skills and a well-organised, proactive attitude.
• Applicants will be subject to a criminal records check (DBS) due to working alongside children.

We offer an excellent benefits package including:

• Company share scheme
• Two paid volunteering days per year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

Equans is a global leader in energy services with nearly 50,000 employees working across more than 50 countries, with an annual turnover exceeding €17 billion.

In the UK & Ireland, Equans provides technical, FM, regeneration, and energy services, specializing in smart buildings, green mobility, district & embedded energy, and decentralised renewables.

Our 13,000 employees in the UK & Ireland help businesses, public sector organizations, and governments embrace the energy transition towards net zero, as well as digital and industrial transformations shaping our future.

Equans is a Bouygues group company.

What's next?

If interested, please register, apply, and track your progress below. Our Resourcing Team will review your application and contact you.

At Equans, we are committed to fostering a culture where everyone's voice is heard and valued. We believe diversity and inclusion drive better results, and we offer a welcoming, supportive environment. Our employee networks include WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network), and Disability Network.

Applicants must have the right to work in the UK. We do not offer relocation packages. Some roles may require a Disclosure check, as specified in the role requirements.

The EQUANS Resourcing Team manages this vacancy. Agency involvement is not required. All inquiries should go through the resourcing team, not directly to managers.