FM Helpdesk Administrator

Oyster; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management firm in London seeks a Helpdesk Administrator to support their growing asset management team. This entry-level role involves responding to helpdesk requests, coordinating work orders, and ensuring efficient communication among tenants and contractors. The position offers opportunities for professional exposure in property management within a friendly, supportive environment that encourages hybrid working.

Benefits

Hybrid working with flexibility

Supportive team environment

Exposure to various disciplines in property management

Qualifications

• Strong verbal and written communication skills.
• Highly organised with attention to detail.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Responding to incoming helpdesk requests via phone and email.
• Coordinating with contractors and site teams to manage work orders.
• Maintaining up-to-date contractor and property records.

Skills

Communication

Organizational Skills

Attention to Detail

Microsoft Office

Job description

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Oyster provided pay range

This range is provided by Oyster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Oyster

Recruitment Consultant specialising in Commercial Facilities Management

I’m currently recruiting on behalf of a long-established, property management firm based in central London, who are looking to appoint a Helpdesk Administrator to support their growing asset and property management team.

My client is a niche property management firm with a strong national presence, managing over 60 commercial and mixed-use properties across the UK. Based in stylish Soho offices, they have a reputation for long-standing client relationships and a collaborative approach across teams including investment, valuation, and fund management.

This is an excellent opportunity for a proactive and organised FM Help-desk Administrator to become the first point of contact for tenants, contractors, and clients. You’ll help manage work orders, coordinate service teams, and ensure the efficient handling of property-related queries across the portfolio.

Key Responsibilities:

• Responding to incoming helpdesk requests via phone and email
• Coordinating with contractors and site teams to manage and track work orders
• Maintaining up-to-date contractor and property records, including access/keyholder info
• Raising purchase orders for both planned and reactive maintenance
• Keeping files and compliance documentation current and accurate
• Supporting the Facilities Manager and wider property team with administrative tasks

We are looking for a confident communicator with strong verbal and written skills who is highly organised, with a strong attention to detail. Proficient in Microsoft Office (Excel, Outlook, Word) and comfortable liaising with multiple stakeholders (tenants, clients, suppliers).

What’s in it for you?

• Join a financially secure firm with a respected name in the sector
• Enjoy hybrid working with flexibility and autonomy
• Work in a friendly, close-knit team with strong internal support
• Gain exposure to multiple disciplines within property and asset management

If this sounds like a good fit for you, feel free to apply here or reach out to me directly for a confidential chat.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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