Helpdesk Administrator

Syncro Fire & Security; Garswood; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Healthcare

Life Insurance

Company Pension

Annual Leave 25d

Training & Development

Wellbeing Support

Friendly Team Environment

Future Opportunities

Job summary

Syncro Fire & Security, part of the Ranger Fire & Security Group, invites applications for a Helpdesk Administrator in St Helens. The role is a 6-month fixed-term contract, 8:00am–4:00pm, with a salary of £25,000 per annum pro rata.

You will support customers, engineers and internal teams to ensure maintenance visits, reactive repairs, and compliant documentation are delivered efficiently. Join a growing, supportive team with training opportunities and potential future roles within Ranger Fire &

Responsibilities

• Support customers, engineers and internal teams to ensure maintenance visits, reactive repairs, compliance documentation and customer communications are delivered efficiently and professionally.
• Assist with compliance documentation and customer communications.
• Contribute to a proactive helpdesk environment within a growing Ranger Fire & Security Group.

Job description

Helpdesk Administrator - Join the Team at Syncro Fire & Security, Part of the Ranger Fire & Security Group

Location: St Helens, Haydock, WA11

Department: Service & Maintenance

Reporting To: Team Leader

Hours: Monday to Friday, 8:00am - 4:00pm

Contract: 6-Month Fixed-Term Contract

Salary: £25,000 per annum (pro rata)

About Us

At Syncro Fire & Security, we are passionate about protecting people, property, and businesses through industry-leading fire and security solutions. As part of the rapidly growing Ranger Fire & Security Group, we combine local expertise with the strength, resources, and opportunities of a national organisation whose mission is to deliver peace of mind through a technology-enabled one-stop platform for every fire and security requirement.

We pride ourselves on delivering exceptional service, building lasting customer relationships, and creating a workplace where our people can grow, develop, and succeed.

The Opportunity

We're looking for a proactive, organised, and customer-focused Helpdesk Administrator to join our Service & Maintenance team on a 6-month fixed-term contract.

This is an exciting opportunity to become a vital part of a growing business where no two days are the same. You will play a key role in supporting customers, engineers, and internal teams, helping to ensure that maintenance visits, reactive repairs, compliance documentation, and customer communications are delivered efficiently and professionally.

Whether you're looking to develop your administration career or bring your existing customer service and helpdesk experience into a thriving industry, this role offers the opportunity to make an immediate impact within a supportive and fast-paced environment.

Benefits

In return, we offer:

• Competitive salary of £25,000 per annum (pro rata)
• Private Healthcare
• Life Insurance
• Company pension scheme
• 25 days annual leave plus bank holidays (pro rata)
• Ongoing training and development opportunities
• Valuable experience within a leading Fire & Security Group
• Employee wellbeing support
• Friendly and supportive team environment
• Potential future opportunities within the wider Ranger Fire & Security Group

Please note: This position is offered on a 6-month fixed-term contract basis, with an anticipated start date as soon as possible.

As an equal opportunities' employer, RangerFS is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Ranger