Security and Fire Systems Service Engineer

Fidelity Integrated Systems; Orpington; On-site; GBP 32,000 - 40,500; Full time

Benefits offered by this job

Company vehicle and fuel card

Out of hours On Call rotation

Paid overtime

Private health insurance

Pension scheme

Tools provided

Uniform incl. PPE

Leave plus Bank Holidays

Training and progression

Job summary

Fidelity Integrated Systems is seeking a Security and Fire Systems Service Engineer to cover Greater London. The role involves corrective maintenance, fault finding, and on-site liaison with clients while supporting monitored systems through the Alarm Receiving Centre.

Offering a broad range of integration projects, the role requires strong electrical knowledge, fault-finding skills, and a proactive approach.

Qualifications

• Integrated Security and Life Safety systems knowledge.
• Strong understanding of electrical principles.
• Excellent problem solving and fault finding skills.
• Solid knowledge of relevant regulations and standards.

Responsibilities

• Corrective maintenance works – fault finding, troubleshooting and first-time fix when possible
• Remedial and small works
• Preventative maintenance
• Client on site liaison
• Work with monitored systems in liaison with our Alarm Receiving Centre
• Act as a Fidelity ambassador when out in the field
• Completion of all required site and electronic paperwork promptly and with attention to detail
• Demonstrate good industry knowledge of all required disciplines
• Participate in regular ongoing internal and external technical, regulatory, and health and safety training
• Mentorship and guidance for junior engineers and apprentices
• Participate in out of hours On Call rota

Skills

Integrated Security

Electrical knowledge

Fault finding

Regulations knowledge

Job description

Security and Fire Systems Service Engineer

Full time, Monday to Friday – 08:00 to 17:00

Greater London

Fidelity, part of the Ranger FS Group, is a progressive and expanding NACOSS Gold and BAFE FIRE Gold accredited Integrated Security and Fire Systems company concentrating exclusively on commercial applications. This is a great opportunity to join a friendly and motivated team, with a family ethos and excellent career progression opportunities.

Core Services

• Access Control
• Video Surveillance Systems
• Audio/Video Entryphone
• Intruder Alarms
• IP Based Systems
• Fire Alarms
• Smoke Vents
• Emergency Lighting
• Gate Automation
• Door Automation

Responsibilities

• Corrective maintenance works – fault finding, troubleshooting and first‑time fix when possible
• Remedial and small works
• Preventative maintenance
• Client on site liaison
• Work with monitored systems in liaison with our Alarm Receiving Centre
• Act as a Fidelity ambassador when out in the field
• Completion of all required site and electronic paperwork promptly and with attention to detail
• Demonstrate good industry knowledge of all required disciplines
• Participate in regular ongoing internal and external technical, regulatory, and health and safety training
• Mentorship and guidance for junior engineers and apprentices
• Participate in out of hours On Call rota

Key Skills

• Proficient in integrated Security and Life Safety Systems disciplines
• Strong knowledge of electrical principles
• Excellent problem solving and fault finding skills
• Sound knowledge of relevant regulations and standards

Personal Attributes

• Good communication skills with customers and colleagues
• Multi‑disciplined Service Engineer
• Team oriented
• Strong time management skills
• Confident user of Microsoft Office and networked/IP based systems
• Proactive
• Able to run works autonomously
• Ability to supervise and motivate other engineers
• Self‑motivated and willing to use initiative

Salary and Benefits

• £32,000–£40,500, depending on skills and experience
• Company vehicle and fuel card
• Out of hours On Call required roughly one week in six. £385 per week standby payment, plus callouts: £90 for travel to and first hour on site, and your standard overtime rate for subsequent hours
• Paid overtime at 1.5x standard hourly rate
• Company private health insurance scheme for employees and families
• Pension scheme
• Company mobile, tablet and laptop
• Full uniform including PPE
• All specialist tools provided
• 20–25 days annual leave plus Bank Holidays
• Staff social events
• Training and progression opportunities
• Field engineers working area Greater London, with vast majority of sites within M25

This job description is designed to outline the main duties and responsibilities associated with the role, and is not intended to be an exhaustive list of all duties performed.

As an equal opportunities’ employer, Ranger FS is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Ranger.