Helpdesk Technician

Credit Management Company; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in financial services is seeking a Helpdesk Technician to enhance operational efficiency by managing helpdesk tasks and providing support for IT projects. The successful candidate will play an integral role in assisting users with technology issues and ensuring system reliability. The position offers opportunities for skill development and collaboration within a team-oriented environment.

Qualifications

• Excellent verbal and written communication skills essential.
• Strong technical knowledge and team collaboration appreciated.
• Analytical skills for troubleshooting and problem resolution.

Responsibilities

• Monitor and assign helpdesk tickets proficiently.
• Provide first-level support for user system issues.
• Assist new hires with device configuration and account setup.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational abilities

Multitasking

Self-motivated

Education

High School diploma or GED

Bachelor’s degree in computer or information science

Tools

CUBS software

Job description

The Helpdesk Technician plays a critical role in supporting the operational efficiency of Credit Management Company by engaging in real-time IT projects and serving on the front lines of the IT department. This position offers broad exposure to areas such as network and phone administration, user and security access, backup and recovery operations, and system monitoring.

Responsibilities and Duties:

• Monitor the helpdesk system and assign tickets efficiently to appropriate individuals or teams.
• Provide first-level support for helpdesk tickets, including password resets, account unlocks, application and system issues, and troubleshooting Windows and VPN-related problems.
• Assist with basic hardware diagnostics and troubleshooting.
• Provide support for phone and computer-related issues.
• Assist with onboarding new hires, including device configuration and account setup.
• Import daily data files into company systems and ensure accuracy through quality assurance checks.
• Document processes and procedures thoroughly for reference and continuity.
• Perform other duties as assigned.

Qualifications and Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a collaborative team mindset.
• Analytical and problem-solving abilities.
• Strong organizational and multitasking capabilities.
• Ability to prioritize tasks effectively.
• Self-motivated with logical thinking skills.
• Enjoys contributing to a team-oriented work environment.

Requirements

Experience:

• Strong general technical knowledge required.
• Experience with CUBS software is a plus but not required.

Education:

• High School diploma or GED required
• Bachelor’s degree in computer or information science preferred.