Help Desk Engineer – Datacentre / Server & Storage Solutions

Reboot Recruit Ltd; St Albans; Hybrid; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Healthcare and life insurance

Pension

Perkbox

Subsidised gym membership

Cycle Scheme

Flexible working

Regular company events

21 days' holiday increasing to 30 days

Job summary

Reboot Recruit Ltd is seeking an experienced Help Desk Engineer to join a global technology business specialising in high-performance server, storage and datacentre solutions in St Albans. This is a specialist hardware support role working on enterprise-level server/storage environments.

You'll diagnose hardware faults, troubleshoot server and networking issues, manage RMAs and coordinate warranty repairs, with hybrid working 1–2 days in the office each week.

Qualifications

• Experience with server hardware, storage or datacentre infrastructure.
• Ability to diagnose hardware faults on enterprise systems.
• Experience troubleshooting servers, storage, OS and networking.
• Hands-on experience with Windows and/or Linux server environments.
• Experience supporting customers through technical incidents from initial diagnosis through to resolution.
• Exposure to Supermicro server solutions and warranty RMAs would be highly advantageous.

Responsibilities

• Diagnose hardware faults in server/storage gear.
• Troubleshoot server, storage, OS and network issues.
• Coordinate RMAs and warranty repairs.
• Provide enterprise-level technical support for datacentre environments.

Skills

Server hardware

Storage infrastructure

Networking issues

Windows server

Linux server

Customer incidents

RMA handling

Warranty support

Supermicro

Tools

Supermicro

Job description

Help Desk Engineer – Datacentre / Server & Storage SolutionsSt Albans (Hybrid – 1–2 Days in Office) | Up to £40,000 + Benefits

We're working with an established global technology business specialising in high-performance server, storage and datacentre solutions, looking to add an experienced Help Desk Engineer to its technical support team.

This is a specialist server hardware support role, rather than traditional desktop/end-user IT support. You'll provide enterprise-level support across server and storage infrastructure, diagnosing hardware failures, troubleshooting server and networking issues, managing RMAs and coordinating warranty repairs for customers operating business-critical datacentre environments.

Why Apply:

• Specialist infrastructure – Work directly with enterprise-grade server, storage and datacentre technologies.
• Hardware-focused support – Diagnose server hardware faults, manage RMAs and support onsite warranty repairs.
• Technical development – Build deeper expertise across server hardware, storage, Windows/Linux and networking.
• Hybrid working – Just 1–2 days per week in the St Albans office.

Benefits

Excellent benefits –

• Healthcare and life insurance
• Pension
• Perkbox
• Subsidised gym membership
• Cycle Scheme
• Flexible working
• Regular company events
• 21 days' holiday increasing to 30 days over time.

What we're looking for:

• Previous technical support experience involving server hardware, storage or datacentre infrastructure.
• Strong understanding of enterprise/server-grade hardware and systems, with the ability to diagnose hardware faults.
• Experience troubleshooting servers, storage, operating systems and associated networking issues.
• Hands-on experience with Windows and/or Linux server environments.
• Experience supporting customers through technical incidents from initial diagnosis through to resolution.
• Exposure to Supermicro server solutions, hardware RMAs and warranty support would be highly advantageous.

If you already support server, storage or datacentre infrastructure and want to develop your expertise within a specialist global technology business, we'd love to hear from you