Server and Storage Field Engineer

CMD Recruitment; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

CMD Recruitment is seeking a Senior Field Engineer with Server, Storage and Networking experience for South East London and surrounding areas. This full-time permanent role offers up to £40,000pa plus a £5,000 Car Allowance, with an on-call rota and regional travel as required.

Driving licence is essential for this role. The successful candidate will triage and resolve server/storage/network issues, take ownership of customer problems, and work with Service Operations to maintain high service

Qualifications

• Experience in Server, Storage & Network devices.
• Experience with major manufacturers (IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, Hitachi).
• Previous IT Maintenance Services industry experience.
• Strong written and verbal communication skills.
• Strong organisational skills.
• Flexible to work outside core hours when required.

Responsibilities

• Triaging and resolving server, storage & network issues for customers.
• Own customer issues and monitor SLAs.
• Investigate and respond to technical assistance requests.
• Coordinate parts orders for fault maintenance as needed.
• Handle general support and participate in pre-sales technicalities.
• Join regional 24/7 on-call rota as required.
• Cover Out of Hours when/if needed.
• Identify complex problems, evaluate options and implement solutions.
• Collaborate with Service Operations to ensure high customer service levels.
• Maintain accurate information in internal systems and document updates.
• Keep up-to-date technical knowledge in line with industry developments.

Skills

Server expertise

Storage expertise

Networking

Communication skills

Organisation

On-call readiness

Tools

IBM

SUN

Cisco

Dell

HP

NetApp

Fujitsu

EMC

Hitachi

Job description

Senior Field Engineer - Server, Networking and Storage experience

South East London and surrounding areas

Full-time

Permanent

Up to £40,000pa (depending on experience) + £5000 Car Allowance

Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.

Role and responsibilities

• Triaging and resolving customers Server, Storage & Network issues
• Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
• To receive, investigate, and respond to technical assistance requests
• To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
• To deal with general support
• To be involved with pre-sales technicalities
• To participate on regional 24/7 out of Hours Rota where required in line with business needs
• To act as 'cover' engineer on Out of Hours when/if
• To identify complex problems and review related information to develop and evaluate options and implement solutions
• To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
• To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
• To maintain up to date technical knowledge and expertise in accordance with industry

Experience

• Experience in: Server, Storage & Network devices.
• Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
• Previous experience of working within the IT Maintenance Services Industry.
• Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
• Must have strong written and verbal communication skills
• Strong organisational skills.
• Must be flexible to work outside of core business hours where business needs require.
• Ability to plan and prioritise your own workload
• This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role

The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.

Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful