Help Desk Engineer

Westminster School, London; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious educational institution in England is seeking a Helpdesk Engineer for a 12-month fixed-term contract. The role involves providing technical support to pupils and staff, troubleshooting issues and ensuring a positive user experience. The ideal candidate will have in-depth IT knowledge and experience with helpdesk systems, as well as a calm demeanor under pressure. Join a team dedicated to enhancing the educational environment.

Qualifications

• Experience troubleshooting hardware and software issues.
• Ability to work under pressure and support users calmly and efficiently.

Responsibilities

• Provide technical support to pupils and staff.
• Log and track incidents and service requests.
• Perform regular system maintenance and resolve complex issues.

Skills

Technical knowledge of IT

Strong communication skills

Organisational skills

Experience with helpdesk ticketing systems

Basic networking knowledge

Job description

Westminster School are looking for a Helpdesk Engineer for a 12 month fixed-term contract, to work Mondays to Fridays on a rota basis.

Overview

The Helpdesk Engineer will provide timely and effective technical support, troubleshooting hardware and software issues to guarantee a positive user experience. The role is pupil and staff facing and will involve logging and tracking incidents and service requests. Regular system maintenance will be carried out, with collaboration from other team members to resolve complex issues.

Responsibilities

• Provide timely and effective technical support to pupils and staff, troubleshooting hardware and software issues to ensure a positive user experience.
• Log and track incidents and service requests in the helpdesk system; follow up to ensure issues are resolved.
• Perform regular system maintenance and contribute to resolving complex issues in collaboration with the IT team.

Qualifications and Skills

• In-depth technical knowledge of IT and strong communication and organisational skills.
• Experience with helpdesk ticketing systems.
• Basic networking knowledge.
• Ability to work under pressure and support pupils and colleagues in a calm, efficient manner.

Safeguarding and Child Protection

Westminster Under School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Notes: CVs sent without an online application form will not be accepted.