Junior Service Engineer

Matchtech; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Matchtech is seeking an IT Service Desk Analyst (Entry Level) to join our growing tech team in the United Kingdom. You will be the first point of contact for users, provide 1st line support, log and manage tickets, and help resolve issues.

This role offers a hands-on start in IT, with training on Windows 10/11, hardware deployment, onboarding/offboarding, and contributing to our knowledge base. A proactive learner with strong communication will thrive in a collaborative environment.

Qualifications

• Strong interest in IT and technology.
• Excellent communication and customer service skills.
• Knowledge of Windows 10/11.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide 1st line IT support and log tickets.
• Troubleshoot issues and resolve user queries.
• Support onboarding and offboarding processes.
• Deploy hardware and maintain the IT knowledge base.
• Collaborate with teammates to improve support.

Skills

IT interest

Customer service

Windows 10/11

Problem solving

Prioritisation

Team player

Job description

IT Service Desk Analyst (Entry Level)

Are you passionate about technology and looking to start your career in IT? We're looking for a motivated and customer-focused IT Service Desk Analyst to join our growing team.

In this role, you'll be the first point of contact for users, providing 1st line support, logging and managing tickets, troubleshooting issues, supporting user onboarding and offboarding, deploying hardware, and helping maintain our IT knowledge base.

What We're Looking For

• Strong interest in IT and technology
• Excellent communication and customer service skills
• Knowledge of Windows 10/11
• Strong problem-solving ability and attention to detail
• Ability to prioritise workload and work to deadlines
• Positive, professional, and team-oriented attitude

What You'll Bring

• Confidence and enthusiasm
• A willingness to learn and develop your technical skills
• A proactive approach to helping users and colleagues
• Strong organisational skills and the ability to manage multiple priorities

This is a fantastic opportunity for someone looking to build a long-term career in IT within a supportive and collaborative environment.