Entry-Level IT Service Desk Analyst — Retail Support

Heron Foods; Melton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Discount at stores

Wellbeing program

Long service rewards

30 days leave

Job summary

Heron Foods is seeking an IT Service Desk Analyst to provide first-line technical support across our retail estate and Store Support Centre in Melton (near Hull). The role covers remote troubleshooting, guiding users through solutions, and routing unresolved issues to higher levels.

Expect a 37.5-hour week, with occasional out-of-hours duties. We'll value candidates with proven helpdesk experience or graduates with a relevant background, and excellent verbal/written English.

Qualifications

• Proven experience as an IT Help Desk Technician, or entry / graduate level candidates with a relevant background.
• Excellent communication skills in verbal and written English.

Responsibilities

• Serving as the first point of contact for users seeking technical assistance over the phone or via email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by users.
• Walking users through the problem-solving process.
• Directing unresolved issues to the next level of support personnel.

Skills

Communication

Troubleshooting

First line support

English proficiency

Education

Relevant background

Job description

Heron Foods is seeking an IT Service Desk Analyst to provide first-line technical support across our retail estate and Store Support Centre in Melton (near Hull). The role covers remote troubleshooting, guiding users through solutions, and routing unresolved issues to higher levels.

Expect a 37.5-hour week, with occasional out-of-hours duties. We'll value candidates with proven helpdesk experience or graduates with a relevant background, and excellent verbal/written English.