Heating Technology Support Engineer.

Vickerstock; Lisburn; On-site; GBP 40,000 - 45,000; Full time

Job summary

Vickerstock is recruiting a Heating Technology Support Engineer in Lisburn to join a growing manufacturing business. The role focuses on delivering technical guidance and aftersales support across heating and renewable energy products, with office-based duties and occasional site visits.

You will provide technical support by phone and email, coordinate field engineers, manage customer records and prepare heat loss calculations and quotations using specialist software and MS Office.

Qualifications

• Experience in plumbing and heating with strong technical knowledge of heating systems.
• Proficient in Microsoft Office applications (Excel/Word/Outlook).
• Strong analytical and problem-solving abilities.
• Excellent communication for explaining technical information clearly.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical and aftersales support via phone and email.
• Coordinate field engineer activities, scheduling site visits.
• Maintain accurate customer records and service interactions.
• Carry out heat loss calculations and quotations using specialist software.
• Support factory visits, product demonstrations and customer training.
• Attend customer sites to provide technical assistance as needed.

Skills

Plumbing & heating

Microsoft Office

Analytical thinking

Communication skills

Teamwork

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Heating Technology Support Engineer

Lisburn

£40,000 - £45,000

Vickerstock are working in partnership with a leading manufacturing business based in Lisburn to recruit a Heating Technology Support Engineer.

This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to join a growing organisation and play a key role in delivering technical guidance and aftersales support across a range of heating and renewable energy products.

The successful candidate will primarily be office-based, providing support to customers and coordinating field service activities, with occasional site visits as required.

What's in it for you?

• £40,000 - £45,000 commensurate with experience and ability.
• Hours: Mon-Fri, 08:00 - 16:30
• Opportunity to join a well-established and growing manufacturing business.
• Varied technical role with exposure to innovative heating and renewable energy technologies.
• Supportive working environment with opportunities for ongoing development.

Your day to day

• Provide technical and aftersales support via phone and email, responding to customer queries relating to heating and renewable energy products.
• Coordinate field engineer activities, including scheduling site visits and support requirements.
• Maintain accurate customer records, installation histories, technical advice and service interactions using internal service management systems.
• Carry out heat loss calculations, product selection and prepare renewable technology quotations using specialist software and Microsoft Office applications.
• Support factory visits, product demonstrations and customer training activities when required.
• Attend customer sites on occasion to provide technical assistance and support.

What you will need

• Previous plumbing and heating experience with strong technical knowledge of heating systems and installed heating appliances.
• Proficiency in Microsoft Office, including Excel, Word and Outlook.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with the ability to explain technical information clearly and professionally.
• Ability to work independently and collaboratively within a team environment.

And better still…although not a deal breaker

• Experience or knowledge of renewable energy technologies, including air source and ground source heat pumps.
• Experience carrying out heat loss calculations using specialist software.
• Full UK driving licence.