Lounge Services Manager – Premium Hospitality Lead
WSH Group
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Benefits offered by this job
Job summary
BaxterStorey at Heathrow Terminal 5 seeks a Customer Services Manager to lead a premium lounge team, delivering flawless hospitality and guest experiences. You will drive service excellence, oversee budgets, and collaborate with the Lounge General Manager to sustain a world-class environment.
The role emphasizes people leadership in a high-end setting, with a strong focus on guest satisfaction, operational standards, and continuous development for staff.
Qualifications
- Strong leadership in a hospitality setting with a guest-centric approach.
- Experience delivering high-end service in a premium lounge or hotel.
- Ability to manage budgets, KPI targets and stakeholder relationships.
Responsibilities
- Lead, inspire, and support your team to deliver exceptional standards.
- Build strong relationships with clients and stakeholders across the business.
- Develop your team through mentoring, training, and empowerment.
- Foster a culture of excellence with food standards and service innovation.
- Achieve KPIs including Health and Safety, Sustainability, and governance.
Skills
Job description
BaxterStorey at Heathrow Terminal 5 seeks a Customer Services Manager to lead a premium lounge team, delivering flawless hospitality and guest experiences. You will drive service excellence, oversee budgets, and collaborate with the Lounge General Manager to sustain a world-class environment.
The role emphasizes people leadership in a high-end setting, with a strong focus on guest satisfaction, operational standards, and continuous development for staff.
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