Hearing Wellness Advisor- Wood Green

Boots Hearingcare; Wood Green; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

Boots Discount Card

Free hearing aids

Free flu vaccination

Pension with salary sacrifice

Life assurance

Flexible Benefits Box

Health Hero

25 days annual leave (30 with service)

Long service awards

Job summary

Boots Hearingcare Ltd is seeking a customer-focused Hearing Wellness Advisor to greet customers, perform hearing screenings and support audiology services in-store. You will assist with clinic flow, aftercare, and product advice while maintaining accurate records and delivering a high-quality customer experience.

The role includes structured training at Boots Hearingcare Academy in Llandudno, with progression to QHAD and the possibility of funded further qualification.

Qualifications

• GCSEs (or equivalent) in Maths, English and Science are required.
• Strong customer focus and performance.
• Ability to balance academic study with clinical practice.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre-clinic checks.
• Support hearing aid maintenance, aftercare and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Discuss hearing health and ear care products with customers.
• Manage administration, appointments and customer records accurately.
• Contribute to delivering a high-quality, customer-centric service.

Skills

Customer service

Consultative selling

Communication skills

Organisational skills

Attention to detail

Interest in hearing health

Education

GCSE Maths, English, Science

Job description

The role

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer-centric service

Training and career progression

From day one, you will receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

Entry requirements

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What's in it for you

• Salary: £28,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box, tailor your package
• Health Hero, confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What we're looking for

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare