Hearing Wellness Advisor - Jersey

Boots Hearingcare; St Albans; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus scheme

Boots Discount Card

Free hearing aids

Free flu vaccination

Pension scheme

Life assurance

Flexible Benefits Box

25 days annual leave, increasing to 30 with service

Job summary

Boots Hearingcare is seeking a Hearing Wellness Advisor in St Albans to support customers on their hearing journey. This hands-on role involves carrying out hearing screenings, managing customer records, and assisting Audiologists with clinics.

You will receive structured training, with potential progression to QHAD and fully funded qualifications in hearing aid dispensing. The position offers a competitive salary of £30,000 per annum and various employee benefits.

Qualifications

• Strong customer-service background, ideally in healthcare or retail.
• Ability to balance academic study with clinical practice.
• Confidence working with customers in a consultative environment.

Responsibilities

• Be the first point of contact for customers, providing a warm welcome.
• Carry out hearing screenings and pre-clinic checks.
• Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Manage administration, appointments, and customer records accurately.

Skills

Customer service background

Excellent communication skills

Organizational skills

Attention to detail

Interest in hearing health

Education

GCSEs in Maths, English, and Science (Grade C / 5 or above)

Job description

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.

This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway.

Clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment‑based services
• Strong clinical and operational support
• Clear processes and high standards of care

The role

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer‑centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist.

With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

Entry requirements

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What’s In It For You

• Salary: £30,000 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What We’re Looking For

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

Equal Opportunity

Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.