Hearing Wellness Advisor - Brent Cross

Boots Hearingcare Ltd; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Salary £28,500 per annum

Monthly bonus

Boots Discount Card

Free hearing aids

Pension scheme

Life assurance

Annual leave 25 days (+5 with service)

Job summary

Boots Hearingcare Ltd in the UK is seeking a Hearing Wellness Advisor to welcome customers, conduct screenings, support hearing aid maintenance, and assist Audiologists with clinic flow.

The role includes structured training at Boots Hearingcare Academy in Llandudno, with travel and accommodation covered, and a clear path toward QHAD and audiologist roles as you grow.

Qualifications

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
• Strong performance and customer focus.
• Ability to balance academic study with clinical practice.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre-clinic checks.
• Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Confidently discuss hearing health, ear care products, and next steps with customers.
• Manage administration, appointments, and customer records accurately.
• Play an active role in delivering a high-quality, customer-centric service.

Skills

Customer service

Communication

Administration

Attention to detail

Audiology interest

Education

GCSEs (Maths, English, Science)

Job description

The clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment-based services
• Strong clinical and operational support
• Clear processes and high standards of care

The role

As a Hearing Wellness Advisor, you’ll:

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer-centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor QHAD Audiologist

With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

Entry requirements

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What’s In It For You

• Salary: £28,500 per annum
• Monthly bonus scheme
• Shift Patterns - Tuesday - Saturday or Sunday - Thursday
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Health Hero wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What We’re Looking For

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare#BootsHearingcare

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.