Disrepair Administrator

Niyaa People Ltd; Gnosall Heath; On-site; GBP 48,354,000 - 58,025,000; Full time

Benefits offered by this job

Full-time working hours

Temp till March 2027

Rolling contract providing consistent,

Opportunity to gain further experience

Opportunity to work closely with Techn

A role where you will directly contrib

Job summary

Niyaa People Ltd in Tamworth is seeking a Disrepair Administrator to support the Disrepair, Damp and Mould service within a large social housing portfolio. You will record, monitor and progress cases, coordinating with Technical Officers, housing management teams, contractors and residents.

The role requires strong Excel/Word, excellent organisation and attention to detail, plus the ability to manage multiple cases and deadlines.

Qualifications

• Experience in social housing, housing repairs or local authority environments
• Experience dealing with Disrepair cases would be highly beneficial
• Experience monitoring repairs, construction or maintenance contractors
• Experience working with complaints, policies and procedures
• Experience carrying out quality checks on completed works and customer satisfaction
• Strong organisational and time management skills with excellent attention to detail
• Good analytical skills and ability to work with systems and data
• Excellent communication and customer service skills with residents, contractors and internal stakeholders

Responsibilities

• Supporting the delivery and administration of Disrepair Claims, including assisting Technical Officers with site visits where required
• Maintaining clear and accurate records of all Disrepair cases in line with procedures
• Monitoring the progress of Disrepair cases and ensuring all parties are kept updated
• Monitoring contractor performance, repairs activity and payments
• Managing and monitoring No Access issues and liaising with contractors to rearrange appointments
• Working closely with Project Officers to arrange timely inspections and site appointments
• Preparing information for complaints, Subject Access Requests and MP enquiries
• Updating trackers and analysing systems and data to support effective service delivery
• Taking meeting minutes and distributing information to internal teams and external contractors

Skills

Excel

Word

Administrative skills

Organisational skills

Record keeping

Teamwork

Fast learner

Building repairs

Disrepair legislation

Job description

Join a well-established Housing Association in a key administrative role supporting the delivery of an effective Disrepair service across a large housing portfolio. This Disrepair Administrator position offers the opportunity to work closely with Technical Officers, housing management teams, contractors and residents, helping to ensure Disrepair cases are accurately recorded, monitored and progressed within the required timescales.

You’ll be providing essential administrative support to the Disrepair, Damp and Mould service, maintaining accurate case records, monitoring contractor performance and helping to coordinate inspections, appointments and repairs. This is a great opportunity for someone who is organised, detail-focused and has an understanding of social housing, repairs or property services.

We’d love to hear from anyone with a background as a Disrepair Administrator, Repairs Administrator, Housing Administrator, Repairs Coordinator, Property Services Administrator, Housing Officer or someone with experience working within social housing, property services or a local authority environment.

As a Disrepair Administrator, you will be:

• Supporting the delivery and administration of Disrepair Claims, including assisting Technical Officers with site visits where required
• Maintaining clear and accurate records of all Disrepair cases in line with relevant procedures and disclosure requirements
• Monitoring the progress of Disrepair cases and ensuring all relevant parties are kept updated
• Monitoring contractor performance, repairs activity and payments
• Managing and monitoring No Access issues and liaising with contractors to rearrange appointments
• Working closely with Project Officers to arrange timely inspections and site appointments
• Preparing information for complaints, Subject Access Requests, MP enquiries and Members’ enquiries
• Updating trackers and analysing systems and data to support effective service delivery
• Taking meeting minutes and distributing information to internal teams and external contractors

I’d love to speak to anyone who has:

• Experience working within social housing, housing repairs, property services or a local authority environment
• Experience dealing with or supporting Disrepair cases would be highly beneficial
• Experience monitoring repairs, construction or maintenance contractors
• Experience working with complaints, policies and procedures
• Experience carrying out quality checks on completed works and customer satisfaction
• Strong organisational and time management skills, with excellent attention to detail
• Good analytical skills and the ability to work confidently with systems and data
• Excellent communication and customer service skills, with the ability to work with residents, contractors and internal stakeholders

Key requirements for this Disrepair Administrator role:

• Strong working knowledge of Microsoft Excel and Word – essential
• Excellent administrative and organisational skills
• Ability to maintain accurate records and manage multiple cases and deadlines
• Ability to work effectively as part of a team and contribute to continuous improvement
• A fast learner who can quickly understand Disrepair procedures and processes
• Knowledge of building repairs and maintenance would be beneficial
• Knowledge of Disrepair legislation, government guidance and best practice would be advantageous

The role is offering the following benefits:

• Full-time working hours
• Temp till March 2027
• Rolling contract providing consistent and stable work
• Opportunity to gain further experience within social housing Disrepair
• Opportunity to work closely with Technical Officers, contractors and housing management teams
• A role where you will directly contribute to improving the service provided to residents

This role is offering an hourly rate of £18.00 per hour.

Travel & Location

This role is based in Tamworth, with the successful candidate working closely with housing management teams, Technical Officers, contractors and residents across the housing portfolio. There may be a requirement to attend site visits alongside Technical Officers, so the ability to travel to different locations as required would be beneficial.