Healthcare Service Delivery Manager – Hybrid

Maximus; Leeds; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

MAXIMUS in Leeds, West Yorkshire, offers a hybrid role after probation, focused on health and social care operations. You will monitor performance, onboard new staff, plan resources, and lead teams to deliver quality services while maintaining compliance with HR policies and safety standards.

The role requires strong communication, leadership of diverse teams, and the ability to analyse data to drive improvements in the claimant journey and service delivery.

Qualifications

• Strong initiative with a proactive approach to tasks and details.
• Ability to lead diverse teams and communicate with senior stakeholders.
• Analytical mindset to review data and drive corrective actions.

Responsibilities

• Jointly monitoring operational and clinical performance with CSL using site MI and HP level data.
• Onboard new HPs, conduct welcome calls and ensure inductions meet expectations.
• Support planning and allocation of resources to meet forecast and KPIs.
• Lead healthcare professionals with regular 1:1s and monthly team meetings.
• Review complaints and CSAT data to improve claimant journey.
• Facilities management, including HSE and Security procedures.

Skills

Strong initiative

People leadership

Data analysis

Communication skills

IT proficiency

Tools

Microsoft Office

Job description

MAXIMUS in Leeds, West Yorkshire, offers a hybrid role after probation, focused on health and social care operations. You will monitor performance, onboard new staff, plan resources, and lead teams to deliver quality services while maintaining compliance with HR policies and safety standards.

The role requires strong communication, leadership of diverse teams, and the ability to analyse data to drive improvements in the claimant journey and service delivery.