Healthcare Security Ops: Calm Crisis Response

The Methodist Church in Britain; Hampstead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS Pension scheme

27 days paid annual leave + bank hols

Flexible working schemes

CPD and rotational placements

Staff discounts and wellbeing services

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a Health Care Security Operations Officer within the Estates and Facilities Division to cover Wonford, Heavitree and Mardon House. You will respond to theft, assault and anti-social behaviour, and provide support to clinical teams with patients who are confused or delirious.

You will operate CCTV on a 37.5-hour week with 12-hour day and night shifts.

Qualifications

• Experience in the security sector and ability to work in a healthcare environment.
• Registration and licences verify right to work in the UK, with no visa sponsorship offered.
• Willingness to train in physical intervention, conflict resolution and manual handling.

Responsibilities

• Respond to incidents involving theft, assault, anti-social behaviour and other security concerns.
• Support clinical teams with patients experiencing confusion, delirium, dementia or postoperative delirium.
• Handle all patient interactions with empathy, professionalism and care.
• Use de-escalation as the first approach, backed by accredited physical intervention training.
• Write accurate, timely incident reports and statements for investigations or police involvement.
• Monitor and operate CCTV systems and support the car parking team as required.

Skills

Verbal communication

Written communication

Calm under pressure

De-escalation

Education

Full UK driving licence (manual)

Job description

The Royal Devon University Healthcare NHS Foundation Trust is seeking a Health Care Security Operations Officer within the Estates and Facilities Division to cover Wonford, Heavitree and Mardon House. You will respond to theft, assault and anti-social behaviour, and provide support to clinical teams with patients who are confused or delirious.

You will operate CCTV on a 37.5-hour week with 12-hour day and night shifts.