Health Care Security Operations Officer

NHS Jobs; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Blue Light Card discounts

Salary sacrifice options including nur

Car lease schemes

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is recruiting for a security role within the Estates and Facilities Division. You will be part of a responsive team providing 24/7 support across Wonford, Heavitree and Mardon House sites.

Responsibilities include responding to security incidents, supporting clinical teams with vulnerable patients, and using de-escalation techniques with accredited training.

Qualifications

• Strong verbal and written communication skills.
• Experience of working in the security sector is essential.
• Experience of working in a public-facing or healthcare environment is desirable.
• Ability to stay calm under pressure and respond with confidence and compassion.
• Full clean UK driving licence - Manual and automatic transmission.
• Willingness to undertake training including physical intervention, conflict resolution and manual handling.
• A professional, approachable and team-focused attitude.

Responsibilities

• Responding to incidents involving theft, assault, anti-social behaviour, and other security concerns.
• Supporting clinical teams with patients experiencing confusion, delirium, dementia or post-operative delirium.
• Adapting your approach to ensure all interactions with patients are handled with empathy, professionalism and care.
• Using de-escalation techniques as a first approach, backed up by accredited physical intervention training.
• Writing accurate and timely incident reports and statements to support investigations or police involvement.
• Monitoring and operating CCTV systems and supporting the Trusts car parking team as required.

Skills

Strong communication

Verbal skills

Written communication

Security sector experience

Public-facing / healthcare experience

Calm under pressure

Driving licence (UK) manual & auto

Willingness to undertake training

Team-focused

Job description

More detail about the role As a key member of the Estates and Facilities Division, you'll be part of a highly responsive team providing 24/7 support across the Trust's sites, including Wonford, Heavitree and Mardon House.

Your responsibilities will include:

• Responding to incidents involving theft, assault, anti-social behaviour, and other security concerns
• Supporting clinical teams with patients experiencing confusion, delirium, dementia or post-operative delirium
• Adapting your approach to ensure all interactions with patients are handled with empathy, professionalism and care
• Using de-escalation techniques as a first approach, backed up by accredited physical intervention training
• Writing accurate and timely incident reports and statements to support investigations or police involvement
• Monitoring and operating CCTV systems and supporting the Trusts car parking team as required

You'll be working an average 37.5 hours per week on a 4-week rolling rota with 12 hour day and night shifts, with enhancements for nights, weekends and bank holidays. These enhancements typically amount to an additional £5,000 per annum pro rata on top of the basic salary.

What we're looking for

• Strong verbal and written communication skills
• Experience of working in the security sector is essential.
• Experience of working in a public-facing or healthcare environment is desirable
• Ability to stay calm under pressure and respond with confidence and compassion
• Full clean UK driving licence - Manual and automatic transmission
• Willingness to undertake training including physical intervention, conflict resolution and manual handling
• A professional, approachable and team-focused attitude

Please note: You must hold a full UK driving licence that enables you to drive manual transmission vehicles This role is not eligible for sponsorship under the Skilled Worker visa route. The position does not meet the required criteria outlined by the UK's immigration regulations, such as being on the list of eligible occupations or meeting the necessary salary thresholds. As a result, candidates must have an existing right to work in the UK that does not require visa sponsorship. Applicants should ensure they possess the appropriate right to work before applying, as the Trust will not be able to provide support for visa applications or sponsorship for this role.

Working Pattern:

37.5 hours per week. Day and Night shifts, 12 hours in duration, following a rolling 4 week pattern.

Interview Date: To be confirmed

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

Salary is not the only financial benefit

You will also have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.