Health Care Security Operations Officer

The Methodist Church in Britain; Hampstead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

NHS Pension scheme

27 days paid annual leave + bank hols

Flexible working schemes

CPD and rotational placements

Staff discounts and wellbeing services

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a Health Care Security Operations Officer within the Estates and Facilities Division to cover Wonford, Heavitree and Mardon House. You will respond to theft, assault and anti-social behaviour, and provide support to clinical teams with patients who are confused or delirious.

You will operate CCTV on a 37.5-hour week with 12-hour day and night shifts.

Qualifications

• Experience in the security sector and ability to work in a healthcare environment.
• Registration and licences verify right to work in the UK, with no visa sponsorship offered.
• Willingness to train in physical intervention, conflict resolution and manual handling.

Responsibilities

• Respond to incidents involving theft, assault, anti-social behaviour and other security concerns.
• Support clinical teams with patients experiencing confusion, delirium, dementia or postoperative delirium.
• Handle all patient interactions with empathy, professionalism and care.
• Use de-escalation as the first approach, backed by accredited physical intervention training.
• Write accurate, timely incident reports and statements for investigations or police involvement.
• Monitor and operate CCTV systems and support the car parking team as required.

Skills

Verbal communication

Written communication

Calm under pressure

De-escalation

Education

Full UK driving licence (manual)

Job description

This Health Care Security Operations Officer post sits in the security team of the Estates and Facilities Division at Royal Devon University Healthcare NHS Foundation Trust, covering Wonford, Heavitree and Mardon House. The work centres on responding to theft, assault and anti-social behaviour, supporting clinical teams with patients who are confused or delirious, and running CCTV. Round-the-clock cover runs on 12-hour day and night shifts within a 37.5-hour week, so shift flexibility matters. Security sector experience is essential, and applicants must already have the right to work in the UK because no visa sponsorship is offered.

What the job involves

• Respond to incidents involving theft, assault, anti-social behaviour and other security concerns
• Support clinical teams with patients experiencing confusion, delirium, dementia or post-operative delirium
• Handle all patient interactions with empathy, professionalism and care
• Use de-escalation as the first approach, backed by accredited physical intervention training
• Write accurate, timely incident reports and statements for investigations or police involvement
• Monitor and operate CCTV systems and support the car parking team as required

What's required

Registration & licences

• Full UK driving licence permitting manual transmission vehicles

Experience

• Experience of working in the security sector

Skills & knowledge

• Strong verbal and written communication skills
• Staying calm under pressure and responding with confidence and compassion

Checks & eligibility

• Existing right to work in the UK that does not require visa sponsorship

Other

• Willingness to train in physical intervention, conflict resolution and manual handling
• Professional, approachable and team-focused attitude

Nice to have

• Experience of working in a public-facing or healthcare environment

What's offered

• Funding for a care certificate, degree or leadership qualifications
• Days off to study, CPD and rotational placements
• Flexible working schemes and family friendly policies
• 27 days paid annual leave plus bank holidays, rising to 33 days
• Occupational health services, including counselling and wellbeing activities
• Staff discounts, Blue Light Card and Health Service Discounts
• Salary sacrifice options including onsite nursery, car lease and cycle to work schemes
• NHS Pension scheme