Healthcare Security Officer

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension scheme

Full training provided

12-hour shift patterns

Job summary

University Hospitals of Leicester NHS Trust is recruiting for a Security Officer to join a 24-hour security team protecting patients, staff and visitors across Leicester's three sites: LRI, LGH and Glenfield.

You'll play a visible role, provide high-quality customer service, and respond to security incidents with professionalism. Full training will be provided and you will be part of a dedicated team maintaining a safe hospital environment.

Qualifications

• Experience as security officer in healthcare settings.
• Able to respond to challenging/traumatic security incidents.
• Strong communication with patients, visitors and staff.

Responsibilities

• Provide 24-hour security cover across three sites (LRI, LGH, Glenfield).
• Record security incidents and complete documentation.
• Monitor CCTV in line with data protection.
• Protect hospital property from theft and vandalism.

Skills

Security experience

Customer service

CCTV operation

Tools

CCTV

Job description

The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site. The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work. Patient/Customer Service The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service. The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions. The post holder will need to respond to challenging/traumatic security incidences. The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust

• A generous salary
• Enhanced payments for unsociable working hours
• Full training provided
• NHS pension scheme

The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided. The post holder will be part of a 16 person team at the LRI and 4 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.

We welcome applications from experienced security officers and the healthcare sector.