Security Officer

Serco Limited; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses & qualifications

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks

Job summary

Serco Limited is hiring a Security Officer at James Cook University Hospital in Middlesbrough. The role is a 37.5-hour week on a fixed-term contract with 4 on 4 off shifts, including night and day patterns (7am–7pm or 7pm–7am).

You will patrol, monitor access, respond to incidents, and maintain a highly professional presence across NHS environments. Candidate requirements include an SIA Door Supervisor and CCTV licences, First Aid qualification, and experience in healthcare security.

Qualifications

• Experience in a customer-facing security role, ideally in healthcare or a similar environment.
• Strong communication skills and the ability to remain calm under pressure.
• Team-focused mindset with confidence using IT systems and writing clear reports.
• Flexible towards shift changes at short notice to meet operational needs.

Responsibilities

• Ensure security functions are undertaken professionally and safely in line with regulations.
• Provide a visible security presence across hospital buildings, car parks and site boundaries.
• Carry out regular patrols, monitor access points, respond to alarms and incidents.
• Act as a first-line emergency responder using conflict de-escalation techniques where possible.
• Operate CCTV, body worn video, radios, and alarm panels.
• Complete accurate incident reports and logs ensuring confidentiality.
• Act as a positive ambassador for Serco and NHS with dignity and care.

Skills

SIA licence

First Aid

Security experience

Tools

CCTV

Body worn video

Radios

Job description

Security Officer

Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Salary: AFC Band 3 £25,760 pro rata + night & weekend shift enhancements plus excellent benefits
Schedule: Fixed Term Contract 3-months (with business option to extend the fixed term contract to 6-months or a permanent contract depending on vacancies available), 37.5 hours per week, 12-hour shifts, 4 on 4 off across 7 days, shift times 7am to 7pm or 7pm to 7am. This role comes with a contractual obligation to be flexible towards changing shifts at short notice.

Ready to impact a better future?

As a Security Officer in our Healthcare team, you'll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.

You'll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.

What you'll do as a Security Officer

• Ensure that all security functions are undertaken in a highly professional, competent, and safe manner in line with current HSE regulations, legislation
• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

Does this sound like you?

• Experience working in a customer-facing security role, ideally within healthcare or a similar environment
• Strong communication skills and the ability to remain calm under pressure
• A team-focused mindset, with confidence using IT systems and writing clear reports
• To be successful in this position you must be flexible towards shift changes at short notice to meet operational needs of the business
• Valid SIA Door Supervisor licence
• Valid SIA CCTV licence
• Current First Aid qualification in line with SIA requirements

What we offer

• 25 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and Checks

For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.