Healthcare Quality & Compliance Administrator

Priory Group; Hale Barns; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym & tech

Sponsorship of professional資格

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Altrincham is recruiting a Quality and Compliance Administrator to join the Site Support team. The role focuses on governance, compliance, complaints handling and quality improvement within a hospital setting.

You will provide administrative support, monitor patient feedback, maintain records for CQC and incident reporting, and prepare reports for governance meetings to uphold high standards of patient safety and care.

Qualifications

• Previous experience in an administrative role.
• Excellent communication, organisational and time-management skills.
• Ability to manage competing priorities and work to tight deadlines.
• Strong customer service skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.

Responsibilities

• Provide administrative support for clinical governance, compliance and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
• Monitor patient feedback and experience, identifying recurring themes and supporting improvements to care, policies and procedures.
• Maintain accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports and incident reviews.
• Coordinate responses to patient complaints and support the Senior Management Team with quality improvement plans, audits and performance monitoring.
• Prepare quality reports and organise Clinical Governance meetings, using data and reporting systems to help maintain high standards of patient safety and care.

Skills

Administrative experience

Communication skills

Organisational skills

Time management

Customer service

Confidentiality handling

Job description

Priory Hospital Altrincham is recruiting a Quality and Compliance Administrator to join the Site Support team. The role focuses on governance, compliance, complaints handling and quality improvement within a hospital setting.

You will provide administrative support, monitor patient feedback, maintain records for CQC and incident reporting, and prepare reports for governance meetings to uphold high standards of patient safety and care.