Quality and Compliance Administrator

Priory Group; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym access

Development opportunities

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Altrincham is seeking a Quality and Compliance Administrator to join the Site Support team in South Manchester. The role supports clinical governance, compliance, complaints handling and quality improvement initiatives within a hospital setting.

You will maintain records, monitor incidents and assist with governance meetings. The position offers full-time hours (37.5 per week) and a salary of £26,300 per year.

Qualifications

• Previous administrative experience
• Excellent communication, organisational and time-management skills.
• Ability to manage competing priorities and work to tight deadlines.
• Strong customer service skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.
• Previous experience in a healthcare setting is beneficial.
• Experience with clinical governance, quality assurance or compliance processes.
• Knowledge of audit processes and quality improvement initiatives.
• Experience supporting complaints handling, incident reporting or investigations.
• Experience managing diaries, coordinating meetings and preparing reports.

Responsibilities

• Provide administrative support for clinical governance, compliance and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
• Monitor patient feedback and experience, identifying recurring themes and supporting improvements to care, policies and procedures.
• Maintain accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports and incident reviews.
• Coordinate responses to patient complaints and support the Senior Management Team with quality improvement plans, audits and performance monitoring.
• Prepare quality reports and organise Clinical Governance meetings, using data and reporting systems to help maintain high standards of patient safety and care.

Skills

Administrative experience

Communication skills

Organisation

Time-management

Customer service

Confidential information handling

Job description

Quality and Compliance Administrator

Application Deadline: 13 November 2026

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Altrincham

Compensation: £26,300 / year

Description

Priory Hospital Altrincham
£26,300 per annum
Full Time - 37.5 hours per week

Priory Hospital Altrincham has an opportunity for a Quality and Compliance Administrator to join our team.

Located in South Manchester, Priory Hospital Altrincham is set within a beautiful Grade II listed building, providing the perfect setting for you to focus on your recovery.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide administrative support for clinical governance, compliance and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
• Monitor patient feedback and experience, identifying recurring themes and supporting improvements to care, policies and procedures.
• Maintain accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports and incident reviews.
• Coordinate responses to patient complaints and support the Senior Management Team with quality improvement plans, audits and performance monitoring.
• Prepare quality reports and organise Clinical Governance meetings, using data and reporting systems to help maintain high standards of patient safety and care.

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

• Previous experience in an administrative role.
• Excellent communication, organisational and time-management skills.
• Ability to manage competing priorities and work to tight deadlines.
• Strong customer service skills and attention to detail.
• Ability to maintain accurate records and handle confidential information appropriately.

The following experience would be beneficial

• Previous experience in a similar role within a healthcare setting.
• Experience with clinical governance, quality assurance or compliance processes.
• Knowledge of audit processes and quality improvement initiatives.
• Experience supporting complaints handling, incident reporting or investigations.
• Experience managing diaries, coordinating meetings and preparing reports.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses