Healthcare Proposition Development Manager

Boots; Nottingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan (up to

Generous employee discounts

Enhanced maternity/paternity/adoption 

Access to free, 24/7 counselling and E

MyBoosts

Job summary

Boots Health is expanding its digital health proposition and seeks a senior leader to shape connected customer experiences across Boots Digital, Data, Loyalty and Technology teams. You will build commercial models, validate opportunities and drive a 3-year roadmap to integrated healthcare.

You’ll partner with clinical governance and cross-functional teams to prioritise initiatives, measure outcomes and accelerate transformation while delivering profitable growth for Boots Health.

Qualifications

• At least 5+ years commercial experience developing customer propositions across digital, retail or healthcare channels with the ability to build business cases and commercial models.
• Proven experience in cross-functional leadership with the ability to lead in an agile way and influence across a broad range of stakeholders.
• Experience supporting digital product development, MVPs or customer proposition launches using customer insight and data to inform decisions.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders and work across multiple teams.
• Comfortable working in ambiguity, testing ideas, learning quickly and adapting based on customer feedback.
• Experience within healthcare, health technology or customer health and wellbeing propositions.

Responsibilities

• Shaping and developing the Boots Digital Health proposition, working closely with the Digital, Data, Loyalty and Technology teams to create personalised, connected customer experiences that support the wider Boots Health vision
• Leading the commercial development of new Boots Health propositions, building business cases and commercial models that drive profitable growth.
• Supporting product discovery, validating customer opportunities and helping prioritise initiatives that deliver across the Boots Health roadmap
• Facilitating key programme meetings and keeping the focus on opportunities to accelerate transformation outcomes as part of the 3-year roadmap to delivering integrated healthcare
• Identifying and developing the future pipeline of new healthcare proposition opportunities, partnerships and services to strengthen the Boots Health ecosystem and improve customer health outcomes
• Measure proposition success through customer outcomes, commercial performance, engagement, and lifetime customer value, using test-and-learn approaches to continuously improve propositions

Skills

Commercial experience

Cross-functional leadership

Digital product development

Stakeholder management

Ambiguity & experimentation

Healthcare experience

Job description

Key Responsibilities

• Shaping and developing the Boots Digital Health proposition, working closely with the Digital, Data, Loyalty and Technology teams to create personalised, connected customer experiences that support the wider Boots Health vision
• Leading the commercial development of new Boots Health propositions, building business cases and commercial models that drive profitable growth.
• Supporting product discovery, validating customer opportunities and helping prioritise initiatives that deliver across the Boots Health roadmap
• Facilitating key programme meetings and keeping the focus on opportunities to accelerate transformation outcomes as part of the 3-year roadmap to delivering integrated healthcare
• Identifying and developing the future pipeline of new healthcare proposition opportunities, partnerships and services to strengthen the Boots Health ecosystem and improve customer health outcomes
• Measure proposition success through customer outcomes, commercial performance, engagement, and lifetime customer value, using test-and-learn approaches to continuously improve propositions

Qualifications

• At least 5+ years commercial experience developing customer propositions across digital, retail or healthcare channels with the ability to build business cases and commercial models
• Proven experience in cross-functional leadership with the ability to lead in an agile way and influence across a broad range of stakeholders
• Experience supporting digital product development, MVPs or customer proposition launches using customer insight and data to inform decisions
• Strong stakeholder management and communication skills, with the ability to influence senior leaders and work across multiple teams
• Comfortable working in ambiguity, testing ideas, learning quickly and adapting based on customer feedback
• Experience within healthcare, health technology or customer health and wellbeing propositions
• Experience of partnering with clinical/clinical governance teams
• Experience with customer-centred design, product discovery or test-and-learn delivery approaches

This is an exciting opportunity to join the Boots Health programme as we build a connected healthcare ecosystem that brings together our digital, clinical and retail capabilities. You'll work with cross-functional teams to shape new customer propositions, validate opportunities and help deliver the next generation of Boots Health experiences. The post-holder will report into the Head of Healthcare Development., At Boots, we work every day to build a brilliant environment for our people so they can make a difference for our customers and colleagues. You'll have the opportunity to grow your career in a supportive and inclusive culture that values your contributions.

Benefits

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.

About Us

A bit about usAt Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s Next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

We hope to hear from you soon.Be brilliant with Boots.