Product Manager - Appointments & Healthcare Services

BOOTS; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

TELUS Health EAP

Job summary

Boots in Nottingham is seeking a Product Manager for Appointments & Healthcare Services to shape the digital experience from concept to launch, collaborating with cross‑functional teams to meet customer needs and business goals.

You will own features, prioritise the roadmap, manage the backlog, run customer research and track metrics, applying healthcare knowledge to improve patient and colleague journeys.

Qualifications

• Proven experience in product management, particularly in healthcare services.
• Strong analytical skills and experience in data analysis.
• Excellent stakeholder communication and relationship-building abilities.
• Ability to manage multiple priorities while keeping work aligned to the roadmap.
• Knowledge of pharmacy and healthcare services.

Responsibilities

• Own specific product features and drive them from concept to launch.
• Translate strategic objectives into actionable product plans.
• Prioritise features and enhancements in line with business goals and user needs.
• Refine and manage the product backlog to ensure the highest-value work is delivered.
• Conduct customer research and gather market insights to inform decisions.
• Define, track, and analyse product metrics to understand performance and guide improvements.
• Identify risks and issues early, escalating and mitigating where needed.
• Communicate updates, successes, and priorities clearly to stakeholders across the business.

Skills

Product management

Healthcare services

Data analysis

Stakeholder communication

Roadmap planning

Backlog management

Customer research

Job description

Role: Product Manager - Appointments & Healthcare Services

Contract: 12m Fixed Term

Shift pattern: Full Time

Location: Nottingham

What you’ll be doing

As a Product Manager for Appointments & Healthcare Services at Boots, you will play a pivotal role in shaping the digital experience for our customers. You’ll lead product development from concept to launch, ensuring that our offerings meet both customer needs and business objectives. Collaborating with cross‑functional teams, you will enhance the overall experience for both customers and colleagues, making a meaningful impact in the healthcare sector.

Key responsibilities

• Own specific product features and drive them from concept to launch.
• Translate strategic objectives into actionable product plans.
• Prioritise features and enhancements in line with business goals and user needs.
• Refine and manage the product backlog to ensure the highest-value work is delivered.
• Conduct customer research and gather market insights to inform decisions.
• Define, track, and analyse product metrics to understand performance and guide improvements.
• Identify risks and issues early, escalating and mitigating where needed.
• Communicate updates, successes, and priorities clearly to stakeholders across the business.

What you’ll need to have (our must‑haves)

• Proven experience in product management, particularly in healthcare services.
• Strong analytical skills and experience in data analysis.
• Excellent stakeholder communication and relationship‑building abilities.
• Ability to manage multiple priorities while keeping work aligned to the roadmap.
• Knowledge of pharmacy and healthcare services.

It would be great if you also have

• Experience driving improvement and understanding current ways of working.
• Market awareness and understanding of competitor approaches.
• Familiarity with customer research methodologies.

Where your brilliance can take you

At Boots, this role offers you the chance to contribute to a high-profile area of our digital experience, with opportunities for career growth and development. You will be supported in your professional journey, with pathways to advance within the product management field and beyond, as you help shape impactful healthcare services that matter to our customers and colleagues.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.