Healthcare Operations Manager – Flexible, Impactful Leadership

GP Health Connect Limited; Greater London; On-site; GBP 36,000 - 42,000; Full time

Job summary

GP Health Connect Ltd. is seeking an Operations Manager to oversee day-to-day delivery of federated services, manage office infrastructure, and lead on-site and off-site staff teams.

You will develop, mobilise and launch new service initiatives under tight deadlines and budgets while ensuring safe, functional working environments across locations. The role requires a strong background in healthcare operations, staff supervision, and cross-site coordination, with a hands-on, flexible approach to

Qualifications

• Must have strong management background within primary care.
• Skilled in managing dispersed frontline teams and coordinating rotas.
• Proven ability to communicate clearly and maintain day-to-day relationships with GP practices, PCNs or external health partners.
• Experience overseeing office premises, utilities, contractors, and health and safety compliance.
• Proven ability to implement project plans, adapt to shifting priorities, and meet tight deadlines and budgets.
• Hands-on approach and flexibility to support out-of-hours services.

Responsibilities

• Workforce Leadership — oversee planning, recruitment, induction and staff development; line-manage and motivate clinical/administrative staff across locations.
• Stakeholder Management — develop and maintain relationships with GP practices, PCNs and the ICB, plus wider system partners.
• Service Delivery & Resilience — oversee daily operations across locations; ensure rotas are staffed and complaints managed.
• Service Performance — monitor and report service performance; provide data for business cases and governance presentations.
• Service Development — partner to design, mobilise and launch new clinical and support services under tight timescales.
• Office Management — run central office premises and service locations; manage facilities, supplies and safety compliance.
• Compliance & Quality — monitor adherence to regulations, information governance, budgets and NHS KPIs.

Skills

Healthcare Operations

Team Supervision

Relationship Maintenance

Facilities/Office Management

Execution & Adaptability

Flexible Mindset

Education

Degree level education

Management qualification (ILM 5+ / CIPD / CMI)

Job description

GP Health Connect Ltd. is seeking an Operations Manager to oversee day-to-day delivery of federated services, manage office infrastructure, and lead on-site and off-site staff teams.

You will develop, mobilise and launch new service initiatives under tight deadlines and budgets while ensuring safe, functional working environments across locations. The role requires a strong background in healthcare operations, staff supervision, and cross-site coordination, with a hands-on, flexible approach to