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Movianto; Altofts; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted gym memberships

33 days annual leave (including bank)

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP, physiotherapy and counselling

Cycle to Work scheme

Access to MyRewards

Job summary

Movianto UK is recruiting a Customer Service Advisor to proactively resolve queries from a select portfolio of Key Accounts. You will handle calls and emails, log and investigate issues, and liaise with warehouse teams to identify root causes.

The role prioritises service excellence and accurate data handling. The position runs Monday–Friday, 37.5 hours per week, with benefits including gym discounts, generous leave, pension contributions and health services.

Qualifications

• Experience in customer service, ideally B2B.
• Ability to investigate service failures and identify root causes.
• Strong written and verbal communication skills.
• Professional telephone manner and data entry accuracy.
• Proficient with Microsoft Office and fast typing.
• Ability to work under pressure and meet deadlines.
• Good organisation and attention to detail.

Responsibilities

• Be the initial point of contact for queries by telephone and email.
• Record information accurately on Salesforce CRM and manage cases from start to finish.
• Update clients on investigation status and progress.
• Liaise with Warehouse & Transport to identify root causes of issues.
• Record and process Goods Uplift/Returns and log Adverse Drug Reactions when needed.
• Monitor open cases to ensure resolutions within SLAs.
• Support the Internal Key Account Manager with required information.
• Attend internal/external meetings to discuss customer service issues.
• Identify potential financial loss issues and escalate appropriately.
• Adhere to Movianto UK SOPs and quality procedures.

Skills

Customer service

Investigations

Communication

Telephone etiquette

MS Office

Work under pressure

Organisational skills

Attention to detail

Teamwork

Root cause analysis

Trend analysis

SOP knowledge

Tools

Salesforce CRM

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? Movianto

Normanton is hiring!

You will be working Monday to Friday (37.5 hours per week) and will be paid £26,012.90 per annum.

• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that all service is resumed as soon as possible.

Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion for exceeding expectations

How you'll make an impact as a Customer Service Advisor at Movianto:

• Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
• Ownership of queries from start to finish- investigate and resolve
• Update Clients on investigation status and progress.
• Liaise with Warehouse & Transport teams to investigate the root cause of any service issues
• Record and process Goods Uplift/Returns, Log Adverse Drug Reactions.
• Proactively manage all open cases ensuring resolution within Movianto SLAs.
• Support the Internal Key Account Manager, providing information when required.
• Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards
• Maintain administration, filing & Client specific KPI's.
• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.
• Identify and elevate any potential financial loss issue within the business.
• To ensure all applicable Company Quality procedures are adhered to.
• To undertake any reasonable request that may be required from the business

What it will take to thrive as a Customer Service Advisor at Movianto:

• Previous Customer Service experience ideally in a B2B Customer Service team
• Able to conduct investigations to identify root cause analysis of any service failures
• Good communication skills both verbally and in writing
• A professional and courteous telephone manner
• Competent in the use of Microsoft packages with strong typing skills
• Able to work under pressure and to strict deadlines
• Excellent organisational skills with the ability to prioritise workload
• Good attention to detail with strong accuracy and data entry skills
• Passionate about good Customer Service
• Able to work effectively as a team or individually
• Ability to identify preventative & corrective actions
• Trend analysis of service failures
• Working knowledge of Movianto UK SOP's

Delivering healthcare across the nation -

Movianto UK

Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yunen Group.