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Movianto; Belfast City District; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted gym memberships

33 days leave

Wagestream access

Life Assurance

Employer pension 4%

Simply Health

24/7 GP & counselling

Cycle to Work

MyRewards access

Job summary

Movianto in Belfast is seeking a Customer Service Advisor to be the first point of contact for NHS Supply Chain customers, handling queries by phone and email. You will confirm orders, investigate delivery issues, and collaborate with internal teams to ensure timely, accurate service that supports patient care.

Working Monday to Friday (39 hours), you’ll contribute to achieving service targets while enjoying a comprehensive benefits package including health, pension, and wellbeing support.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone manner.
• Proficient in Microsoft Office and general computer skills.
• Ability to work under pressure and meet deadlines.
• Team player with excellent organisational skills.
• Strong attention to detail with accurate data entry skills.

Responsibilities

• Handle customer and client queries via telephone and email.
• Investigate and resolve queries such as order issues and delivery ETAs.
• Confirm orders and manage order changes.
• Communicate delivery timelines and manage backorders.
• Liaise with Transport and Suppliers to identify preventive and corrective actions.
• Record and process collections, ensuring clear client communication.
• Log and manage client incidents per procedures.
• Maintain accurate records and support KPIs."
• Participate in process improvements and internal/external calls.
• Follow all company quality procedures at all times.

Skills

Communication skills

Telephone manner

MS Office

Data entry

Team player

Organisational skills

Attention to detail

Tools

Microsoft Office

Computer literacy

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? Movianto

Belfast is hiring!

You will be working Monday to Friday (39 hours per week). We provide an attractive remuneration package.

• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto:

• Handling customer and client queries via telephone and email
• Investigating and resolving queries such as
• Confirming orders
• Delivery ETAs and late deliveries
• Order cancellations, amendments, and backordersCollections and delivery discrepancies
• Liaising with Transport and Suppliers to identify preventative and corrective actions
• Recording and processing collections, ensuring seamless communication with clients
• Logging and managing client/customer incidents in line with procedures
• Maintaining accurate records and working towards key performance targets
• Participating in process improvement projects and internal/external calls
• Ensuring all company quality procedures are followed at all times
• Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto:

• Strong verbal and written communication skills
• Professional and courteous telephone manner
• Competent in Microsoft Office and general computer skills
• Ability to work under pressure and meet deadlines
• A team player with excellent organisational skills
• Strong attention to detail with accurate data entry skills

Delivering healthcare across the nation - Movianto UK

Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yunen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen Group.