Healthcare IT Support Technician

Cardiff and Vale University Health Board; Fenton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Staffordshire and Shropshire Health Informatics Service (S&SHIS) is seeking a Service Delivery Technician to provide IT support to staff across NHS organisations. Based at Lawton House, Trentham, you will log, investigate and resolve incidents and service requests while delivering excellent customer service.

The role covers remote and on-site support, equipment deployment, and travel across Staffordshire and Shropshire.

Qualifications

• Experience in a Service Desk/IT Support role.
• Experience with Microsoft operating systems and desktop applications.
• Healthcare IT experience preferred.
• A valid driving licence and willingness to travel across Staffordshire and Shropshire.

Responsibilities

• Act as the first point of contact for IT support via telephone, self-service and approved channels.
• Log, categorise and manage incidents and service requests within the service management system.
• Diagnose and troubleshoot issues, resolving incidents at first contact where possible.
• Escalate complex issues to specialist teams with accurate and complete information.
• Install, configure and deliver desktop PCs, laptops, printers and other end-user devices.
• Travel across Staffordshire and Shropshire as required to support service delivery.

Skills

Customer service

IT support

Incident management

Microsoft Windows

Communication skills

Team collaboration

Problem solving

Education

A Level or equivalent IT

Foundation Certificate in ITIL Service Management

Degree in IT

A+ IT Qualification

Tools

Microsoft Office

Helpdesk software

Job description

Staffordshire and Shropshire Health Informatics Service (S&SHIS) is seeking a Service Delivery Technician to provide IT support to staff across NHS organisations. Based at Lawton House, Trentham, you will log, investigate and resolve incidents and service requests while delivering excellent customer service.

The role covers remote and on-site support, equipment deployment, and travel across Staffordshire and Shropshire.