Service Desk Technician – 24/7 NHS IT Support

Sfh Tr; Sutton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sherwood Forest Hospitals is seeking a proactive Service Desk Technician to be the first point of contact for IT incidents and service requests. You will perform remote troubleshooting and aim to resolve issues at the first point of contact, while supporting NHIS organisations 24/7 via an on-call rota.

The role requires excellent customer service, strong IT skills, and the ability to maintain service levels and customer satisfaction across a large user base within our NHS Trust.

Qualifications

• Experience supporting a large user base.
• Excellent communication and time management skills.
• Supervisory skills.
• Dealing with people in a customer service environment.
• Familiarity with an IT support environment.
• Knowledge of various database languages.

Responsibilities

• Be the first point of contact for all IT incidents and service requests.
• Perform remote troubleshooting and resolve issues at first contact where possible.
• Ensure service levels and customer satisfaction are met and maintain continuous service delivery.
• Participate in an on-call rota to provide 24/7 support for NHIS-supported organisations.

Skills

Customer service

IT troubleshooting

Communication

Time management

On-call support

Teamwork

Education

Computer or business qualification

ECDL

ITIL qualification

Tools

Microsoft Office Applications

Microsoft NT Server Admin

Microsoft Exchange

Job description

Sherwood Forest Hospitals is seeking a proactive Service Desk Technician to be the first point of contact for IT incidents and service requests. You will perform remote troubleshooting and aim to resolve issues at the first point of contact, while supporting NHIS organisations 24/7 via an on-call rota.

The role requires excellent customer service, strong IT skills, and the ability to maintain service levels and customer satisfaction across a large user base within our NHS Trust.