Patient-Centric IT Support Analyst | Service Desk Pro

Integrated Care 24 Ltd; Ashford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

NHS Pension Scheme

6.6 weeks annual leave + bank holidays

Enhanced family leave

Inclusive wellbeing benefits

Employee Assistance Programme (EAP)

Job summary

Integrated Care 24 (IC24) is seeking an IT Support Analyst to join the IT Operations team in Ashford. You will provide remote and on-site support across contact centres, offices and clinical bases, keeping systems running and helping clinicians regain access when needed.

You will combine strong IT skills with outstanding customer service, explain solutions clearly, and coordinate with suppliers and internal teams to resolve issues, including managing incidents within service levels.

Qualifications

• Experience working in an IT Service Desk or technical support environment.
• IT diploma or equivalent combination of education and practical experience.
• Good understanding of computer hardware, networking and Microsoft software environments.
• Experience using Active Directory for user and device management.

Responsibilities

• Provide first and second-line IT support across IC24.
• Deliver excellent customer service and act as a friendly point of contact for colleagues.
• Diagnose faults and provide clear, practical support to colleagues with varying IT knowledge.
• Maintain and troubleshoot workstations, laptops, servers, peripherals and telephony systems.
• Proactively monitor systems and identify potential issues before they disrupt services.
• Provide remote and on-site support to clinical sites and offices.
• Record incidents, communicate progress and escalate complex issues as needed.
• Liaise with external IT providers and internal teams to resolve issues.
• Maintain asset records and ensure information governance and security requirements.
• Identify recurring problems and contribute to IT projects and improvements.

Skills

IT Service Desk

Customer service

Active Directory

Microsoft environments

Education

IT diploma or equivalent

Tools

Active Directory

Cisco telephony systems

Microsoft environments

Job description

Integrated Care 24 (IC24) is seeking an IT Support Analyst to join the IT Operations team in Ashford. You will provide remote and on-site support across contact centres, offices and clinical bases, keeping systems running and helping clinicians regain access when needed.

You will combine strong IT skills with outstanding customer service, explain solutions clearly, and coordinate with suppliers and internal teams to resolve issues, including managing incidents within service levels.