Healthcare IT Application Support Specialist

Sfh Tr; Sutton-in-Ashfield; On-site; GBP 28,000 - 31,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust in Sutton-in-Ashfield is seeking an enthusiastic Application Support Officer to join the NHIS Application Support Team. The role focuses on delivering reliable ICT services and supporting a wide user base across clinical systems within the NHS framework.

You will need strong Microsoft desktop skills, excellent communication, and the ability to stay calm under pressure, with on-call duties and flexible working hours.

Qualifications

• Educated to Diploma level or equivalent experience in a IT or business environment.
• ITIL Qualification.
• Extensive experience in application support or call centre environment.
• Expert knowledge of Microsoft desktop packages.
• Knowledge of the Data Protection Act and data confidentiality.
• Awareness of NHS processes and business processes and dependencies.
• Experience of using clinical applications across the NHS.

Responsibilities

• Provide application support within the NHIS Application Support Team.
• Answer telephone calls from clinical staff and log calls using the logging system.
• Maintain accurate and timely information and documentation.
• Work flexibly and participate in the 24-hour on-call rota.

Skills

Customer service

Communication

Telephony

Microsoft Office

Data confidentiality

NHS processes

Education

Diploma level or equivalent IT/business

ITIL Qualification

Tools

Microsoft desktop packages

Job description

Sherwood Forest Hospitals NHS Foundation Trust in Sutton-in-Ashfield is seeking an enthusiastic Application Support Officer to join the NHIS Application Support Team. The role focuses on delivering reliable ICT services and supporting a wide user base across clinical systems within the NHS framework.

You will need strong Microsoft desktop skills, excellent communication, and the ability to stay calm under pressure, with on-call duties and flexible working hours.