Application Support Analyst

Sfh Tr; Stanton Hill; On-site; GBP 28,000 - 31,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an experienced Application Support professional to join the Transformation Service Line and provide frontline ICT support to clinical staff across the Trust. The role demands excellent communication, strong telephony skills, and a patient-centred approach within a busy NHS environment.

Based at King's Mill Hospital in Sutton-in-Ashfield, the post involves 37.5 hours per week, with a focus on accuracy, confidentiality and efficient

Qualifications

• Educated to Diploma level or equivalent in IT or business environment.
• ITIL qualification.
• Substantial experience in supporting a large user base and in a call centre or application support environment.
• Knowledge of Data Protection Act and data confidentiality.

Responsibilities

• Respond to telephone calls from clinical staff and use the call logging system.
• Capture and maintain accurate and timely information.
• Provide application support and user assistance within the NHS environment.

Skills

User support

Communication

Time management

Deadline-driven

Education

Diploma level or equivalent

ITIL qualification

Tools

Microsoft Office

Internet

Email

Job description

Main area Digital and Data - IT Operations Grade NHS AfCl: Band 4 Contract 16 months (Secondment or fixed term until 31/12/27) Hours Full time - 37.5 hours per week Job ref 214-NHIS-8223969-A

Site King's Mill Hospital Town Sutton-in-Ashfield Salary £28,392 - £31,157 per annum Salary period Yearly Closing 14/10/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.

Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.

A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Contractual Requirements

• Participate in the 24 hours on call rota
• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users

Experience

• Substantial experience of supporting a large user base
• Excellent communication and time management skills
• Proven ability to work to tight deadlines
• Experience in working in a demanding environment

Qualifications-Academic/ Craft/ Professional/ Further training

• Educated to Diploma level or equivalent experience in a IT or business environment
• Ongoing personal and professional development
• ITIL Qualfication

Knowledge Requirements

• Extensive experience working in a application support or call centre environment
• Expert knowledge of Microsoft desktop packages
• Expert working knowledge of the Internet and E-mail
• Knowledge of the Data Protection Act and issues around data confidentiality
• Awareness of NHS processes and business processes and dependencies
• Experience of using clinical applications across the NHS
• Good knowledge of working in the NHS

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.