End User Device Engineer

Sfh Tr; Ilkeston; On-site; GBP 32,000 - 39,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust in Ilkeston is seeking a Main area IT Second Line Desktop Engineer (End User Device Support) to join the ICT team. The role focuses on delivering high quality technical support and ensuring excellent customer service for clinicians and staff.

You will work under the EUD Support Manager, contribute to national and local ICT planning, and help drive innovations that improve clinical outcomes and service efficiency.

Qualifications

• Working knowledge of MS Windows Office, internet and email applications to expert level.
• Knowledge of the Data Protection Act and data confidentiality.
• Extensive knowledge of clinical and business functions across the local health community.
• Detailed knowledge of Health Informatics across the NHS.
• MDM experience.

Responsibilities

• Support the EUD Support Manager with technical activities across the local health community.
• Ensure ICT issues are addressed through proactive and best practice ICT processes.
• Lead delivery of major customer-focused projects and programmes.
• Collaborate with clinicians and managers to drive technology-enabled improvements in service provision.

Skills

Windows OS

Data protection

Health informatics

MDM experience

Education

Relevant degree or technical qualification

ECDL/MOST qualification

Advanced ECDL/MOST

MCP

UKCHIP membership

Tools

Virtual Desktops

RDMS

Scripting

MCP

Packaging

Job description

Main area IT Second Line Desktop Engineer (End User Device Support) Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week

Site Ilkeston Community Hospital Town Ilkeston Salary £32,073 - £39,043 per annum Salary period Yearly Closing 09/10/2026 14:00

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

The post holder will work within the Technical Solutions Strategic Business Unit and will be responsible for the delivery of high quality technical activities across the Local Health Community. This primarily includes ownership and completion of tasks so that our customers receive excellent customer service.

The post holder will support the EUD Support Manager with the development and delivery of technical activities across the local health community to ensure the successful implementation of systems and processes as part of national and local ICT planning. Working with our customers, the post holder will ensure that all ICT related issues are comprehensively and effectively addressed through proactive and best practice ICT processes.

The post holder will take a lead role in the delivery of major customer focussed projects and programmes, focusing on the design, development and delivery of fit for purpose technical activities as necessary to support current and potential stakeholder requirements.

The post holder will be responsible for working with clinicians and managers to identify opportunities to use technology as an enabler to drive innovation and improvements in service provision, clinical outcomes and business efficiency, enabling healthcare professionals to access, interpret and make better use of available information sources.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.

We have an open, inclusive and diverse culture and we would like you to be part of the team.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge

• Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level.
• Knowledge of the Data Protection Act and issues around data confidentiality.
• Extensive knowledge of clinical and business functions across the local health community.
• Detailed knowledge and awareness of uses of Health Informatics across the NHS.
• A clear understanding of the local service requirements and plans associated with the National programme for IT.
• MDM experience.

Qualifications

• A relevant degree or technical qualification or equivalent technical experience.
• In possession of the ECDL/MOST qualification.
• Excellent IT skills with Advanced Keyboard skills.
• Virtual Desktops.
• In possession of or working towards the completion of the Advanced ECDL or MOST.
• On-going personal and professional development.
• Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS).
• RDMS (any).
• Scripting.
• MCP.
• Packaging.

Experience

• At least 2 years previous technical experience within IT.
• Minimum of 2 year previous technical experience within an IT environment.
• Prior experience of delivering and technical documentation
• Ability to present material accurately to colleagues.
• Experience of working as part of a customer focussed team.
• Excellent communication skills – written, verbal and interpersonal.
• Excellent organisational skills.
• Excellent time-management skills with a pro-active and flexible approach.
• Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.

Contractual

• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
• Ability to travel in order to attend meetings/deliver training at point of need.
• Clean driving licence and use of own car.
• Requirement to form part of an on-call rota.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]