Application Support Analyst

Forest Hospitals Nhs Foundation Trust; East Midlands; On-site; GBP 28,000 - 31,000; Part time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an enthusiastic Application Support Analyst to join the Transformation Service Line within the Nottinghamshire health ICT team. You will work in a busy Application Support Team, engaging with clinical staff and using our call logging system to capture and manage incidents.

Ideal candidates have strong knowledge of Microsoft desktop packages, experience in patient-based clinical systems, and excellent communication skills, with a calm,

Qualifications

• Experience in a customer or patient-focused environment.
• Strong knowledge of Microsoft desktop packages (e.g., Word, Excel, Outlook).
• Understanding of patient-based clinical systems desirable.
• Knowledge of the Data Protection Act and data confidentiality.

Responsibilities

• Answering telephone calls from clinical staff and logging incidents.
• Maintain accurate and timely information in the call logging system.
• Communicate in a calm, professional manner under pressure.

Skills

Customer-focused

Microsoft Office

Communication skills

Data Protection Act knowledge

Tools

Call logging system

Job description

Application Support Analyst | Sherwood Forest Hospitals NHS Foundation Trust

Company: Sherwood Forest Hospitals NHS Foundation Trust

Salary: £28,392 - £31,157 per annum

Hours: Full-time

Location: Sutton-in-Ashfield, NG17 4JL

Job type: Contract

Posting date: 30 Sept 2026

Closing date: 30 Oct 2026

Summary

Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.

Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.

A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

To understand the role in more detail, please refer to the attached job description and person specification.

This advert closes on Wednesday 14 Oct 2026