Bookings Operations Manager

Nuffield Health; Brighton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Paid overtime

Cycle to work

Wellbeing support

Job summary

Nuffield Health Highgate Hospital in London is seeking a highly organised Bookings Operations Manager to lead NHS and Private Patient booking functions across inpatient and outpatient services.

You will own a critical operational function, influence service performance, improve patient access, support revenue growth, and guide a dedicated Reservations and Enquiries Team to deliver exceptional care and customer service.

Qualifications

• Proven management experience within healthcare bookings, patient access, reservations, or operational services.
• Strong understanding of NHS and Private Patient pathways.
• Experience managing teams, performance, and service delivery targets.
• Excellent organisational, communication, and stakeholder management skills.
• Strong analytical skills with experience interpreting performance and utilisation data.

Responsibilities

• Lead the operational management of NHS and Private Patient inpatient and day-case bookings.
• Oversee outpatient appointment scheduling, patient enquiries, and clinic coordination.
• Monitor and optimise clinic, theatre, and capacity utilisation to maximise efficiency and patient access.
• Manage waiting list validation and support the achievement of activity, access, and revenue targets.
• Coordinate with Consultant in seasonal capacity planning.
• Produce and analyse performance reports to support service improvement and operational decision-making.
• Lead, coach, and develop the Reservations and Enquiries Teams, creating a high-performing and customer-focused culture.
• Manage workforce planning, rotas, recruitment, succession planning, and staff development.
• Drive cross-training initiatives to improve team flexibility and service resilience across departments.
• Work collaboratively with clinical and operational stakeholders to continuously improve patient booking pathways and service delivery.

Skills

People management

Healthcare bookings

Stakeholder management

Analytical skills

Organisational skills

Job description

Bookings Operations Manager

Nuffield Health Highgate Hospital| London N6 4DJ |Permanent | Full Time 37.5 hours |

We are looking for a highly organised and motivated Bookings Operations Manager to lead and oversee all NHS and Private Patient booking functions across our inpatient and outpatient services. This is an exciting opportunity to take ownership of a critical operational function within our thriving Highgate Hospital. You will have the chance to influence service performance, improve patient access, support revenue growth, and lead a dedicated team in delivering exceptional care and customer service.

This is a pivotal role responsible for managing our Reservations and Enquiries Teams, ensuring efficient patient access, seamless scheduling, excellent customer service, and the effective utilisation of clinic and theatre capacity. You will play a key role in driving operational performance, delivering revenue and activity targets, and enhancing the patient journey from enquiry through to treatment.

As a Bookings Operations Manager, you will:

• Lead the operational management of NHS and Private Patient inpatient and day-case bookings.
• Oversee outpatient appointment scheduling, patient enquiries, and clinic coordination.
• Monitor and optimise clinic, theatre, and capacity utilisation to maximise efficiency and patient access.
• Manage waiting list validation and support the achievement of activity, access, and revenue targets.
• Coordinate with Consultant in seasonal capacity planning.
• Produce and analyse performance reports to support service improvement and operational decision-making.
• Lead, coach, and develop the Reservations and Enquiries Teams, creating a high-performing and customer-focused culture.
• Manage workforce planning, rotas, recruitment, succession planning, and staff development.
• Drive cross-training initiatives to improve team flexibility and service resilience across departments.
• Work collaboratively with clinical and operational stakeholders to continuously improve patient booking pathways and service delivery.

About You

• Proven management experience within healthcare bookings, patient access, reservations, or operational services.
• Strong understanding of NHS and Private Patient pathways.
• Experience managing teams, performance, and service delivery targets.
• Excellent organisational, communication, and stakeholder management skills.
• Strong analytical skills with experience interpreting performance and utilisation data.
• Passionate about providing an outstanding patient experience and driving operational excellence.

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From paid overtime to a cycle to work scheme, expert advice and support for your financial and emotional wellbeing, and more. At Nuffield Health, we take care of what’s important to you.

About Us

Highgate Private Hospital opened in 1980 and provides first-class independent healthcare for the local community. Located in leafy North London near Hampstead Heath, our hospital is easily accessible from Central London and the surrounding areas.

We can offer you a peaceful stay in a private en-suite room and fast access to a consultant. Our hospital takes pride in high standards of care and a friendly atmosphere.

We welcome patients who have private medical insurance or choose to pay for their own treatment. Highgate Private Hospital also provides some specialist services to NHS patients.

Our services and treatments

Following a £15 million redevelopment and expansion programme, we offer a wide range of healthcare services. These include:

• a private GP service
• outpatient clinics
• diagnostic imaging
• physiotherapy
• a pharmacy service
• treatment or surgery in most branches of medicine

We can care for you, from your initial appointment with a consultant and diagnostic tests, through to surgical treatment and rehabilitation. There are minimal waiting times for tests and treatment.

Our expert team

Highgate Private Hospital works with over 150 consultants and other specialists in London. Many of these healthcare professionals also work in the NHS and are leaders in their field.

We employ more than 100 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council.

Our dedicated team make sure that you get the best possible care and treatment.

It starts with you.