Healthcare Associate - Implementation & Contract Management

PsychPlus; United Kingdom; Hybrid; GBP 50.000 - 70.000; Vollzeit

Zusammenfassung

PsychPlus is seeking a Healthcare Associate to lead NHS contract management and implementation coordination. The role blends commercial, compliance and delivery to accelerate live services, requiring structured, detail-minded professionals with strong analytical and project-management abilities.

You will work remotely in the UK with regular site visits, engaging with NHS procurement, IG and legal stakeholders to ensure compliant, timely launches and renewals.

Qualifikationen

• Understanding NHS commissioning, procurement or digital-health assurance, or a willingness to learn quickly.
• Strong project-management and organisational skills with excellent attention to detail.
• Solid analytical skills: comfortable with Excel and project-tracking tools, plus AI tool usage where appropriate.
• Clear, professional writing and the ability to work with procurement, legal and IG stakeholders.

Aufgaben

• Manage the contract life cycle for NHS clients, tracking terms, milestones, KPIs, renewals, variations and invoicing triggers.
• Identify and elevate contractual risks or issues early; support renewal preparation.
• Maintain accurate contract and licence records and report to leadership.
• Build and maintain an internal NHS procurement playbook (frameworks, direct awards, Provider Selection Regime).
• Coordinate NHS assurance submissions (DTAC, DSPT, DPIAs) and support compliance documentation with IG and Legal teams.
• Run implementation plans, RAID logs and governance meetings for client launches; keep CRM up to date.
• Coordinate monthly client meetings; identify bottlenecks and design templates to speed launches.
• Collaborate with Growth, Clinical, Product and Finance to align contracts with delivery.

Kenntnisse

NHS procurement knowledge

Project management

Attention to detail

Analytical skills

Stakeholder management

Written communication

Tools

Excel

Jobbeschreibung

Job Role: Healthcare Associate – Implementation & Contract Management

Location: Remote / UK (with regular site visits, as required)

Reports to: NHS Digital Transformation Lead (Implementation) or Implementation Deputy, working closely with the Growth team

The Implementation & Contract Management Associate builds our in-house expertise in how the NHS buys, contracts for and assures digital health, and uses it to get services live faster. You'll sit where commercial, compliance and delivery meet, keeping contracts, assurance and implementation plans aligned so nothing slows down a launch. This role suits someone structured and detail-minded with good analytical and project-management instincts.

Key responsibilities

• Manage the contract life cycle for NHS clients, tracking key terms, milestones, KPIs, renewals, variations and invoicing triggers.
• Identify and elevate contractual risks or issues early, and support renewal preparation.
• Maintain accurate contract and licence records and report regularly to leadership.

NHS compliance and procurement

• Build and maintain an internal playbook on NHS procurement routes, including frameworks, direct awards and the Provider Selection Regime where relevant.
• Build a close working relationship with Compliance and Quality teams and develop internal systems that enable compliance readiness
• Coordinate NHS assurance submissions such as DTAC, DSPT, DPIAs and information governance, and support clinical-safety documentation (DCB0129/DCB0160) with Clinical Safety, IG and Legal colleagues.
• Keep a reusable library of compliance evidence, templates and standard responses.

Implementation project management

• Run implementation plans, RAID logs and governance meetings for assigned client launches.
• Coordinate monthly client meetings and keep the CRM up to date on client status.
• Find recurring bottlenecks across launches, then design checklists, templates and process improvements that cut time to launch.

Internal and external coordination

• Contribute to systemising internal processes across Contracting->Offboarding, working closely with internal functions
• Work with Growth, Clinical, Product and Finance so that what we contract matches what we can deliver.
• Build relationships with NHS procurement, contracting and IG contacts, as well as external advisors.

What success looks like

• Shorter time from contract signature to launch.
• Assurance and compliance requirements met on time, without last-minute escalations.
• Clean, accurate contract records and timely renewals.
• An internal procurement and compliance playbook the wider team actually uses.

Required skills and experience

• A working understanding of NHS commissioning, procurement or digital-health assurance, or a strong appetite to learn quickly.
• Strong project-management and organisational skills, with excellent attention to detail.
• Solid analytical skills: confident with Excel, project-tracking tools and appropriate harnessing of AI tools
• Clear, professional writing and the confidence to work with procurement, legal and IG stakeholders.

Behaviours for success

• Structured and thorough, with clear oversight of many moving parts.
• Anticipatory: sees blockers before they become delays.
• Pragmatic about making complex processes simple.

How you'll grow

This is a role designed for rapid development. Within 6-12 months, we expect you to be our go-to internal expert on NHS contracting and assurance, drive implementation processes confidently, support bids and tender responses alongside the Growth team and be ready to take on greater responsibilities as we grow.