Healthcare Assistant (HCA)

ACE Medical Partnership; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Training and development opportunities

Job summary

ACE Medical Partnership in Birmingham is seeking a Healthcare Assistant (HCA) to join our busy GP practice, primarily at Birmingham Heartlands Surgery. This part-time role offers 20 or 24 hours per week with a competitive salary and access to the NHS Pension Scheme.

You will work with GPs, nurses and the wider team to deliver high-quality patient care, performing phlebotomy, ECGs, NHS Health Checks and other clinical duties within your competency and training.

Qualifications

• 2 years' experience in a general practice or healthcare setting.
• Ability to perform phlebotomy, ECGs and monitoring duties to support GPs and nurses.
• Competent in EMIS Web and Docman for clinical records.

Responsibilities

• Undertaking phlebotomy and running phlebotomy clinics.
• Recording blood pressure, pulse, height, weight and BMI.
• Performing and recording ECGs.

Skills

Phlebotomy

ECG

Blood pressure monitoring

NHS Health Checks

Wound care

Spirometry

Peak flow testing

Diabetic checks

COPD monitoring

Learning Disability Health Checks

Smoking Cessation

Education

NVQ Level 3 or equivalent

HCA course specific to general practice

Up to date basic life support

ECDL / IT competence

Tools

EMIS Web

Docman

Job description

ACE Medical Partnership is looking for an enthusiastic, motivated and experienced Healthcare Assistant (HCA) to join our friendly and supportive team. This is an excellent opportunity for someone who is passionate about providing high-quality patient care and enjoys working as part of a busy and forward-thinking GP practice.

The successful candidate will be based primarily at our Birmingham Heartlands Surgery branch, working closely with GPs, nurses, PA, healthcare assistant and our administrative team. The role will involve a range of clinical duties including phlebotomy, ECGs, blood pressure monitoring, NHS Health Checks, wound care and supporting the management of long-term conditions, depending on experience and competency.

We offer 20 or 24 hours per week, a competitive salary depending on experience, access to the NHS Pension Scheme, and opportunities for training and professional development.

ACE Medical Partnership is a supportive training practice working with the University of Birmingham, Aston University and Warwick Medical School, and our most recent CQC inspection rated us Good in all areas.

If you are caring, organised and committed to delivering excellent patient care, we would be delighted to hear from you.

Main duties of the job

The Healthcare Assistant will support the clinical team in delivering safe, effective and high-quality care to our patients.

The role will include a varied range of clinical activities, depending on the successful candidates experience, training and competencies. These may include phlebotomy, ECGs, blood pressure monitoring, NHS and new patient health checks, wound care, spirometry, peak flow testing, diabetic checks, COPD monitoring, Learning Disability Health Checks and Smoking Cessation.

The post holder will also support the practice in the monitoring and management of long-term conditions and contribute towards achieving relevant QOF and practice targets.

The successful candidate will be expected to manage their workload effectively, maintain accurate clinical records using EMIS Web, follow practice policies and clinical procedures, and maintain strict patient confidentiality at all times.

You will work closely with GPs, nurses and the wider practice team, contributing to the efficient running of the service and providing a professional, caring and patient-focused experience.

About us

ACE Medical Partnership is a friendly, forward-thinking and well-established GP practice providing high-quality primary care services across three sites:

Druids Heath Surgery,Maypole Health Centre and Birmingham Heartlands Surgery.

Our multidisciplinary team includes GPs, nurses, healthcare assistants and experienced administrative and management staff who work closely together to provide excellent care to our diverse patient population. We promote a supportive and collaborative working environment where every member of the team is valued and encouraged to contribute to the continued development of our services.

We are committed to maintaining a positive work/life balance while delivering high standards of patient care. We offer a competitive salary, NHS Pension Scheme, flexible working where appropriate, and opportunities for training, development and career progression.

ACE Medical Partnership is also a training practice, working with the University of Birmingham, Aston University and Warwick Medical School, creating a positive learning environment for both our team and future healthcare professionals.

Our most recent CQC inspection rated us Good in all areas, reflecting our commitment to providing safe, effective and patient-centred care.

Job responsibilities

ACE Medical Partnership

Job Description Healthcare Assistant (HCA)

Job Title

Location

ACE Medical Partnership primarily Birmingham Heartlands Surgery

Hours

20 or 24 hours per week

Responsible to

Practice Manager / Clinical Lead

Accountable to

GP Partners

Negotiable, depending on experience

Job Purpose

Job description

Job responsibilities

ACE Medical Partnership

Job Description Healthcare Assistant (HCA)

Job Title

Healthcare Assistant

Location

ACE Medical Partnership primarily Birmingham Heartlands Surgery

Hours

20 or 24 hours per week

Responsible to

Practice Manager / Clinical Lead

Accountable to

GP Partners

Salary

Negotiable, depending on experience

Job Purpose

The HealthcareAssistant (HCA) will work as an important member of the multidisciplinaryprimary care team, supporting GPs, nurses and other healthcare professionals indelivering safe, effective and high-quality care to our patients.

The post holderwill undertake a range of clinical and administrative duties appropriate totheir level of training, experience and demonstrated competency. They will workwithin agreed practice policies, protocols and procedures and will recognisethe limits of their role, seeking advice or referring to an appropriateclinician whenever necessary.

Main Duties and Responsibilities

Undertaking phlebotomy andrunning phlebotomy clinics.

Recording blood pressure,pulse, height, weight and BMI.

Performing and recording ECGs.

Undertaking NHS Health Checksand new patient health checks.

Supporting annual reviews andmonitoring of patients with long-term conditions, including diabetes and COPD,within agreed protocols and competencies.

Undertaking spirometry and peakflow measurements where appropriately trained and competent.

Providing basic and morecomplex wound care and dressings within the post holder's assessed competency.

Supporting Learning DisabilityHealthChecks and other practice health-check programmes.

Collecting and preparingspecimens in accordance with practice procedures.

Performing other clinicalobservations and investigations appropriate to the HCA role followingappropriate training and competency assessment.

Providing health promotion andlifestyle information to patients within the scope of the HCA role.

Supporting vaccination andimmunisation clinics where appropriate to the role, training and competency,and in accordance with current practice procedures.

Ensuring clinical rooms areappropriately prepared, clean and adequately stocked.

Checking and maintainingclinical equipment and reporting faults or concerns promptly.

Supporting infection preventionand control procedures.

The practice does not providean ear irrigation/syringing service, and this is not a requirement of the role.

Patient Care

Treat all patients withdignity, respect, compassion and professionalism.

Provide patient-centred carewhile respecting individual needs, preferences and cultural differences.

Explain procedures clearly andobtain appropriate consent before undertaking clinical procedures.

Recognise and report anydeterioration, abnormal observations or concerns regarding a patient'scondition to an appropriate clinician.

Maintain appropriateprofessional boundaries at all times.

Ensure patients are referred toan appropriate clinician where their needs fall outside the HCA's scope ofpractice or competency.

Clinical Records and IT

Maintain clear, accurate andcontemporaneous patient records.

Record consultations,observations, test results and other relevant information accurately on EMISWeb.

Use appropriate clinicaltemplates and coding where required.

Support practice searches,recalls and monitoring programmes where appropriate.

Contribute towards theachievement of QOF, enhanced services and other practice clinical targetswithin the scope of the role.

Comply with practiceinformation governance, data protection and confidentiality requirements.

Team Working

Work effectively as part of themultidisciplinary practice team.

Communicate professionally withGPs, nurses, HCAs, reception, administration and management staff.

Prioritise and manage their ownworkload appropriately within agreed protocols.

Attend relevant practice,clinical and training meetings when required.

Assist colleagues duringperiods of increased workload where appropriate.

Contribute positively to thedevelopment and improvement of practice services.

Infection Prevention and Control

Appropriate hand hygiene anduse of personal protective equipment.

Safe handling and disposal ofclinical waste and sharps.

Cleaning and decontamination ofclinical equipment.

Maintaining clean and safeclinical areas.

Reporting infection controlconcerns promptly.

Confidentiality and Information Governance

The post holderwill have access to confidential information relating to patients, theirfamilies, staff and the business of the practice.

All suchinformation must be treated as strictly confidential and handled in accordancewith practice policies, UK GDPR, the Data Protection Act 2018 and relevant NHSinformation governance requirements.

Patientinformation must not be disclosed to unauthorised individuals.

Health and Safety

Follow the practice's Healthand Safety policies and procedures.

Take reasonable care of theirown health and safety and that of patients, colleagues and visitors.

Report accidents, incidents,near misses, hazards and defective equipment promptly.

Follow appropriate proceduresfor safeguarding, emergencies, fire safety and infection control.

Safeguarding

Complete appropriatesafeguarding training for their role.

Remain alert to potentialsafeguarding concerns.

Report concerns promptly inaccordance with practice safeguarding procedures.

Seek advice from theappropriate safeguarding lead or clinician where necessary.

Training and Professional Development

Complete all mandatory trainingrequired by ACE Medical Partnership.

Maintain and develop theknowledge and skills required for the role.

Participate in appropriatecompetency assessments and updates.

Take part in annual appraisaland performance reviews.

Identify learning anddevelopment needs with their manager or clinical supervisor.

Undertake additional trainingwhere required to support the development of practice services.

Equality, Diversity and Inclusion

ACE MedicalPartnership is committed to equality, diversity and inclusion. The post holdermust treat patients, colleagues and visitors fairly and with dignity andrespect and must not discriminate on the basis of any protected characteristic.

General Responsibilities

Follow all ACE MedicalPartnership policies, procedures and protocols.

Maintain a professionalattitude and appearance.

Demonstrate reliability,flexibility and good timekeeping.

Work independently whereappropriate while recognising the limits of their competence.

Maintain confidentiality andprofessional standards at all times.

Undertake other reasonableduties appropriate to the Healthcare Assistant role following suitable trainingand competency assessment.

Practice Information

ACE Medical Partnership provides primarycare services across three practice locations:

Druids Heath Surgery 27 PoundRoad, Druids Heath, Birmingham, B14 5SB

Maypole Health Centre (DrAneja) 10 Sladepool Farm Road, Maypole, Birmingham, B14 5DJ

Birmingham Heartlands Surgery7881 Gray Street, Bordesley Village, Birmingham, B9 4LS

The post holder will be based primarily atBirmingham Heartlands Surgery but may occasionally be required to work atanother ACE Medical Partnership site according to service needs.

Person Specification

HCA Knowledge and Skills

• Demonstrates motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Demonstrates an ability to value the opinions of others
• Demonstrates high level of self-awareness, i.e. strengths and weaknesses, personal qualities and skills
• Willingness to undergo education / training for both practice and service needs
• Willingness to work towards professional and performance objectives (appraisal)

Experience

• Experience working under indirect supervision
• 2 years previous experience working in a general practice or other healthcare environment

Qualifications

• Qualifications and training
• Literacy and numeracy skills
• NVQ Level 3 or working towards this or an equivalent qualification
• HCA course specific to general practice
• Up to date basic life support training
• Knowledge of using Emis Web & Docman

Qualifications

• Qualifications and training
• Literacy and numeracy skills
• NVQ Level 3 or working towards this or an equivalent qualification
• HCA course specific to general practice
• Up to date basic life support training
• ECDL (European Computer Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.