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NHS Jobs; Coseley; On-site; GBP 32,000 - 42,000; Full time

Job summary

NHS Jobs is seeking an experienced leader to supervise the HCA/GPA team within a General Practice setting. The post holder will mentor staff, oversee appraisals and personal development planning, and work with Hub Managers to ensure high standards of care.

Responsibilities include coordinating rotas, ensuring protocols are followed, monitoring QOF targets, and generating management information. Strong communication and IT skills are essential for reporting and patient record keeping.

Qualifications

• Experience leading a team in a health care setting.
• Proven ability to mentor and develop HCSW teams.
• Strong communication with multi-disciplinary teams.

Responsibilities

• Mentor and supervise HCA/GPA team; coordinate rotas and appraisals.
• Oversee training and development of HCA/GPA staff.
• Ensure compliance with protocols, guidelines and QOF targets.
• Attend clinical meetings representing the HCA/GPA team.
• Manage ordering of consumables and vaccines; maintain data systems.

Skills

Team leadership

Mentoring

Communication skills

IT literacy

NHS knowledge

Education

Level 2 Maths English

Level 3 Care

Care Certificate

Tools

Electronic Health Records

Clinical governance

Job description

Job Responsibilities: The post holder will work within and mentor the HCA team, and also work closely with Hub Managers to ensure that appraisals including personal development planning takes place annually. The post holder will supervise the General Practice Assistant Team with daily responsibility for the supervision and co-ordination of the team with responsibility for planning and organising rotas, work allocation and appraisals including personal development planning. The post holder will be responsible for the performance management of the GPA Team and ensure protocols and guidelines are adhered to. The post holder will implement and maintain excellent standards of practice and regularly evaluate these. The post holder will generate and update statistical and management information including reports as and when required The post holder will prioritise the demands of their team, managing frequent disruptions and conflicting priorities. The post holder will analyse and promptly respond to problems or queries as required. The post holder will work closely with the Lead Nurse to oversee the training and development of the HCA/GPA Team. The post holder will possess excellent communication skills and be computer literate. To post holder will act as a trainer/mentor to the HCA/GPA Team The post holder will act as NHS Health Check Champion for the organisation working with other stakeholders to ensure the successful running of the NHS Health check programme The post holder will work with the Lead Nurse to ensure that QOF targets are met in the nursing team. The post holder will oversee the ordering systems for consumables/vaccines for the whole of the organisation ensuring that a robust database system is maintained. The post holder will attend clinical meetings representing the HCA/GPA Team. The post holder will run and also supervise/mentor HCA/GPA Clinics including:

• Venepuncture Learning Disability Clinics SMI Clinics Blood pressure recording Administer: Influenza vaccines Pneumococcal vaccines Shingles vaccines Administer B12 vaccines Collection of specimens as directed Urinalysis Height and weight measurement 24 Hr Blood Pressure monitoring Spirometry, peak flow measurements and nebulizing Performing ECG and recording Basic wound care including 2-layer bandaging Removal of sutures/clips etc. Assistance in the minor operating suite Clinical fridge maintenance & cold chain Smoking Cessation and other Health Promotion Activities The post holder will assist in routine Child Health Surveillance The post holder will assist in Chronic Disease Clinics, including monitoring inhaler technique and foot pulses The post holder will be able to perform NHS Health Checks and New patient checks The post holder will provide examination of ears and ear syringing in line with protocol Undertake the following basic administrative activities as necessary Answering the telephone, receiving and transmitting messages Filing in forms Arranging patient appointments Liaise with other health care professionals Filing and record keeping as necessary To ensure clinical supplies are replaced/rotated across all clinical rooms To support other Health Care Professionals in the various chronic disease management clinics Any clinical tasks as deemed appropriate and supported by individual training To record appropriate information in patient held records, clinic records and the practice computer system to comply with legal and professional requirements. To maintain confidentiality at all times To comply with all appropriate practice policies, clinical practices and protocols To comply with health and safety fire regulations and to report accidents/ incidents to the relevant colleagues as soon as practical.

Essential Requirements Level 2 qualification in functional skills Maths and English or equivalent qualification Level 3 qualification in Care or equivalent relevant experience Care Certificate or will be required to successfully complete within 12 weeks Evidence of being up to date with Clinical competencies required for this role Experience of working in General practice Able to work with minimal supervision Experience in leading a team Experience of mentoring/training HCSW's Desirable requirements Experience of initiating and leading projects