Healthcare Administrator

Newmedica; Northampton; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

200 Hours annual leave + bank holidays

Birthday leave

Company pension scheme

Death in Service cover

Free eye tests and glasses discounts

24/7 well-being/counselling service

Blue Light Card support

Learning and development supported

Job summary

Newmedica is seeking a Healthcare Administrator for our Northampton site. This busy, patient-facing role involves booking appointments, handling calls, emails, post and general enquiries in a fast-paced clinic environment.

We value empathy, excellent English communication and a collaborative mindset. Training will be provided; 40 hours over 5 days including weekends on a rota.

Qualifications

• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• Proficient with Office 365 programmes.
• Comfortable with new systems (e.g., patient record systems).
• Good phone manner and clear English communication.

Responsibilities

• Book patients into appointments and manage enquiries.
• Answer calls, emails and post; respond to enquiries promptly.
• Support busy clinics in a fast-paced environment.
• Collaborate with colleagues to ensure smooth patient journeys.

Skills

Customer facing

Administrative experience

Office 365

Tech savvy

Phone manner

English proficiency

Team player

Tools

Office 365

Job description

Healthcare Administrator

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for a new Healthcare Administrator to join our Northampton site. This will be 40 hours over 5 days per week, including weekends on a rota basis.

As you'd guess from the title this role involves carrying out different administrative duties and it's a varied role - you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focused and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We'll provide training so experience isn't always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player - happy to jump in and support others when required

What we're offering

• A salary of £27,000
• 200 Hours annual leave plus bank holidays
• 1 day birthday annual leave
• A company pension scheme
• Death in Service cover
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service
• Funded Blue Light Card
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards
• Excellent transport links
• Free on-site parking

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.