Ophthalmic Clinic Assistant

Newmedica; Whiteley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Salary £26,000

25 days leave

Pension scheme

Eye tests & glasses discounts

Well-being service

Job summary

Newmedica in Whiteley is seeking an Ophthalmic Clinic Assistant to join our team. You will be the first point of contact for patients, guiding them through diagnostic tests and ensuring a welcoming, supportive experience.

The role involves 37.5 hours over 4 days per week, including weekends on a rota. You’ll use Office 365 and patient record systems, explain test purposes to patients, and support clinicians as you grow in clinical areas.

Qualifications

• Training provided; experience isn’t always required.
• Customer-facing experience is advantageous.
• Knowledge of eye physiology or interest to learn more.
• Proficient with Office 365 and able to use new systems.

Responsibilities

• Greet patients and guide them through diagnostic tests.
• Operate diagnostic equipment and record results accurately.
• Explain the purpose of tests and treatments to patients.
• Support clinicians and other team members in daily clinic activities.
• Maintain and handle patient records and data.

Skills

Customer facing

Eye physiology

English proficiency

Team player

Tech savvy

Tools

Office 365

Job description

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.

Role overview

We are looking for a new Ophthalmic Clinic Assistant to join our Whiteley site. This will be 37.5 hours over 4 daysper week including weekends on a rota basis.

Our Clinic Assistants are the face of Newmedica – they’re often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.

It’s a busy role - you’ll be seeing a number of patients each day to take them through a range of diagnostic tests. These will be passed onto a senior clinician to ascertain if surgery or further treatment is required. You’ll be using a variety of different equipment and systems so we’re looking for someone who is comfortable using systems and is fairly tech savvy.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Clinic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previous experience of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
• A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes.
• An excellent grasp of the English language both verbally and in written format
• Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £26,000
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well being/counselling/advice service and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.