Healthcare Admin & Patient Services Specialist

Sentinel Healthcare South West CIC; Devon and Torbay; On-site; GBP 21,000 - 32,000; Full time

Job summary

Sentinel Healthcare South West CIC is seeking an experienced Administrator to provide high-quality administrative and reception support across our clinical services. You will be the first point of contact for patients, delivering a professional and compassionate service.

The role requires excellent communication, strong IT skills and the ability to manage multiple tasks in a busy environment. Flexibility and teamwork are essential, with occasional hours outside core times.

Qualifications

• Experience in healthcare administration preferred.
• Strong communication and IT skills are essential.
• Able to work flexibly and as part of a supportive team.

Responsibilities

• Process electronic referrals and manage patient appointments.
• Answer routine patient enquiries and maintain accurate records.
• Use eRS, EMIS and SystmOne to access clinical documents.
• Coordinate booking slots and monitor waiting times across service areas.
• Assist in MDT meetings and liaise with GP surgeries and external organisations.
• Maintain confidential patient records and ensure timely communications.

Skills

Administrative experience

Reception duties

Patient communication

Multitasking

Education

Healthcare administration experience

Tools

eRS

EMIS

SystmOne

Job description

Sentinel Healthcare South West CIC is seeking an experienced Administrator to provide high-quality administrative and reception support across our clinical services. You will be the first point of contact for patients, delivering a professional and compassionate service.

The role requires excellent communication, strong IT skills and the ability to manage multiple tasks in a busy environment. Flexibility and teamwork are essential, with occasional hours outside core times.