Healthcare Admin Leader — Patient Care & Team Lead

AVON LMC LTD; Bristol; On-site; GBP 28,000 - 36,000; Full time

Job summary

Charlotte Keel Medical Practice in Bristol is seeking an Administrative Supervisor to lead a busy administrative team supporting NHS services, medical records, and patient communication. You will drive service excellence, oversee workflows, and ensure compliance with NHS standards in a fast-paced urban GP setting.

The role requires GCSEs including English, a track record of supervising teams in healthcare, and hands-on experience with clinical systems such as EMIS Web.

Qualifications

• Educated to GCSE level (or equivalent) including English.
• Experience supervising or leading a team in a healthcare setting.
• Significant experience in administrative roles within a healthcare or GP setting.
• Experience managing medical records, document workflows or recall systems.
• Experience using clinical systems (e.g. EMIS Web).
• Experience working in a fast-paced, high-volume environment.
• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Ability to work under pressure and manage competing demands.
• Committed to high standards of patient care and service delivery.
• Professional, approachable, and supportive.
• Problem-solving and decision-making capability.

Responsibilities

• Lead and supervise a busy administrative team to ensure smooth delivery of services.
• Oversee medical records, document management and patient support workflows.
• Drive performance improvements and ensure compliance with NHS standards.
• Support NHS service delivery with a proactive leadership approach.

Skills

Leadership

People management

Organisational skills

Prioritisation

Working under pressure

Problem-solving

Decision-making

Professionalism

Approachability

Supportive

Education

GCSE level including English

Tools

EMIS Web

Job description

Charlotte Keel Medical Practice in Bristol is seeking an Administrative Supervisor to lead a busy administrative team supporting NHS services, medical records, and patient communication. You will drive service excellence, oversee workflows, and ensure compliance with NHS standards in a fast-paced urban GP setting.

The role requires GCSEs including English, a track record of supervising teams in healthcare, and hands-on experience with clinical systems such as EMIS Web.